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Xbox One S is not Reading Discs: 5 Solutions to Repair Learn what to do when Xbox is not reading discs




Sometimes, Xbox decides to refuse reading your discs. It’s a pretty common problem, moreover if you use the same discs over and over. We have some solutions for you in the step by step guide.

First solutions for this problem is to clean the problematic disk with a clean damp cloth or to try it in a PC or in a leptop if available.

Xbox One S has its own category of articles because we’ve come to know it a lot better lately. So if you have problems with it, Xbox One S fix section is at your discretion.

For any problems with your Xbox console, please go to our Xbox troubleshooting hub.



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The Xbox One S was released by Microsoft prior to the release of Xbox One X.

Each of these consoles is packed with media features such as 4K streaming and Blu-ray player, plus support for the Xbox One games library.

It is part of the Xbox One generation which means it can play all Xbox One branded video games, including titles that are backwards compatible with Xbox 360 and Xbox.

Thus the console can play digital and physical disc versions as the Xbox One X.

The Xbox One S also supports HDR for enabled video games.

It also comes with a built-in 4K Blu-ray disk drive for playing CD/DVD and 4K HDR Blu-ray discs, but at a lower resolution compared to the Xbox One X.

If you’re having trouble with your Xbox One S not reading discs, check out the solutions below and see if they help.

How can I fix Xbox One S not reading discs? 1. Disc won’t play or gives back errors

If you have a problematic disc out of your collection, try the solutions below to resolve the Xbox One S not reading discs:

Clean the disc with a soft and slightly damp piece of cloth (must be clean as well). Do this by holding the edges without touching the surfaces of the disc

Play the disc on another console (if available) so you can see where the problem is.

If the problem is reading CD/DVD/Blu-ray discs and not game discs, ensure the Blu-ray player app has been installed successfully before trying again

Check that the DVD/Blu-ray disc is from the same location you bought your console

Replace the game if none of the above preliminary solutions help.

Note: If you have issues with your UHD Blu-ray discs and your Xbox One S won’t read discs, especially for those in North America and Europe, the console complies with UHD Blu-ray requirements.

However, it is known that a limited number of such discs manufactured in early 2024 may not play on the Xbox One S.

This has since been corrected but if it persists, check with the support team of the title’s studio for assistance.

2. Xbox is not reading discs, isn’t recognizing or won’t play when inserted

This happens when the settings for Instant-On power mode can render a small number of consoles unable to read discs, or the disc drive needs servicing. However, try the solutions below:

Expert tip:

If this doesn’t work, request a repair from the Xbox Online Service Center.

3. The console makes a grinding noise when the disc is inserted

If you hear grinding noise when you insert or try to play the disc, then your Xbox One S console needs service, in which case you can request a repair at the Online Service Center.

4. Position the Xbox One S properly

If the Xbox One S won’t read discs, check that you have correctly placed the console horizontally on a flat and stable surface.

The console isn’t meant to operate in a vertical position as this affects disc drive performance.

A proper stand is also needed if you want to place it vertically.

Ensure the surface is stable, don’t place it on speakers or subwoofers, and check that the space is well-ventilated, uncluttered, cool, and away from direct heat sources.

5. Use your finger to drag the disc in

This is a trick most users have shared online. If your Xbox One S won’t read discs, put a finger through the middle of the disk, then put the disk in the console and let the console try and drag the disc in.

You can also try putting in the disc multiple times and see if it is read.

What do you do when your Xbox disc is unreadable?

Clean the disc with a soft cloth, restart the console. This problem can also appear when you’re not using the same profile used to purchase the game. If the disk is unreadable, fix this issue with our expert guide.

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Your Xbox One Avatar Is Not Updating? Try These Easy Fixes

Your Xbox One Avatar is Not Updating? Try These Easy fixes If your Xbox avator is not updating, this article will solve your issue






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So you got a new Xbox One console and now trying to customize the profile by editing the Xbox avatar but is not updating? You are not alone, as several users have reported similar issues in the Microsoft community forum.

This error can occur due to several reasons, including corrupted Xbox apps as reported in the Microsoft tech community.

I just bought my xbox one s 2 days ago and since buying it I have not been able to access the avatar editor app it stays on the loading screen for a few minutes then goes to “something went wrong” i have talked to 3 different customer help support people about this issue and none of them were able to fix this issue please help!

Follow the steps in this article that can help you to fix Xbox One not updating issue successfully.

How do I fix the avatar editor not working on Xbox One? 1.  Perform a power cycle

Some issues are temporary and can be resolved by performing a quick power cycle.

    2. Go to the Home Screen and press the Menu button on the controller.

    3. Select Settings from the menu.

    4. Go to Power and Startup.

    5. From the options “Turn Xbox off“.

    6. Select Yes to confirm.

    7. Wait for the console to turn off.

    8. Unplug the cord that is connected to the power outlet.

    9. Unplug other cords that are connected to your Xbox.

    10. Wait for a minute.

    11. Replug all the cords one by one.

    12. Turn on Xbox One and open the avatar editor. Check if you can edit your avatar now.

If the issue still persists, follow up with the other methods provided below.

2. Force quit/uninstall the editor app

Force quit the app

Before reinstalling the app, try to force quit the app.

If the app is available on the home screen, highlight it.

Press the Menu button on the controller.

Select the Quit option if it is available.

Once the app is closed, relaunch it and check for any improvements.

Reinstall avatar editor

 If the issue persists, try to reinstall the app.

Go to My Games and Apps.

Select Apps.

Select More (three lines) for the app and select Uninstall.

Reinstall the app from the store and check if

you can edit the avatar on your Xbox One.

3. Reset Xbox One to factory default

The Xbox avatar editor may stop working due to temporary issues with the app. You can easily fix the issue by performing a power cycle or reinstalling the app.

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Kids Aren’t Reading Enough. One Solution? Robots.

“Are you ready to read?” the little robot asks the boy. The robot’s name is Minnie, and it’s designed to turn reading alone at home into a group activity. Researchers from the University of Wisconsin at Madison just published a small study suggesting that having Minnie around helped kids get into reading—and get more out of it.

By the end of the two-week long experiment, some of the participants—10 boys and 14 girls aged 10-14—felt Minnie was expressing emotions, and thoughts about the books they read. The paper mentions that one child said they could “talk to her about the book” and another that “it made me want to read more because it made you feel like you had to make it happy.” Given the low literacy rates among both adults and children in the United States, anything that can get kids involved in reading seems helpful. This is extra-true at home, because parents may not have the time, or the skills, to help their child learn to read effectively.

Like many things to do with social robotics, statements like these might seem as if they’re treading on the edge of the Uncanny Valley. After all, Minnie doesn’t really have emotions or thoughts—just pre-programmed responses. But the study findings could have broader implications for that burgeoning field by pointing to a place where having a robot around could actually be helpful: specific activities. A social robot doesn’t have to be smart at doing everything to be helpful—and as anyone who’s ever argued with Siri can attest to, “smart” is a high bar. It just has to be good at doing one thing: in this case, reading. Its authors, educational psychologist Joseph Michaelis and computer scientist Bilge Mutlu, say the key to Minnie’s success with even reluctant readers lays in its ability to join in on an activity, providing a social component similar to a study buddy—or even a private teacher.

Unlike virtual assistants such as Alexa or Google Home, Minnie was designed to provide meaningful social interaction to reading middle-schoolers. Its presence actually enhanced their engagement with reading material, and the design focus on one activity allowed even this relatively simple robot to help young readers focus. “We wanted to replicate what a teacher or somebody who was interested in reading as an educational goal might actually do,” says Michaelis. Minnie can be read to and can discuss the material it is being read with preset statements. It can also recommend books that a reader might be interested in, thanks to a simple algorithm.

Minnie was designed to interact with kids about the specific content of what they were reading, incrementally revealing things about its backstory and personality in response to content in the books. “We were going to incredible lengths to try to create a realistic experience,” he says. An example: when kids read The Night of the Living Dummy, a book that includes a twin, at the appropriate passage Minnie says, “that’s really cool. I have a twin sister too. She looks just like me, except she has green eyes.”

Minnie is just over a foot tall, with a humanoid face that occasionally wiggles and blue eyes that blink and move to help convey emotions like thoughtfulness. Below its chin is a small camera that enables it to “see” the pages of specially tagged books and response cards that readers hold up to talk to the robot. In its torso is a microphone that enables it to hear a book being read to it and a speaker that lets it respond out loud.

Minnie stayed with study subjects for two weeks. UW Continuing Studies

It stayed with families for two weeks. During that time, it read with middle-schoolers from a selection of 25 books, which included kid favorites like Ramona Quimby, Age 8 and some of the Goosebumps series. Over that time, Michaelis says, Minnie became part of the family to a degree they didn’t expect.

By the end of the two-week experiment, he says, “they were excited to work with it and attributing these emotional and personality traits to the robot.” At least one family dressed the robot up (as a Minion from the movie Despicable Me), and reading with Minnie had become a group activity for some families. “These are things you can’t really get in a lab setting,” says Michaelis. “So it was very nice to be able to get this in homes to see how that really looked with kids.”

With just 24 readers involved, the study wasn’t big enough to make generalizable conclusions about what would work for everybody. But Mutlu says it does point to an area of development for social robotics: activity-based interactions.

“What we saw was that the robot’s emotional conduct and the content of the activity, the reading itself, really created a bond,” he says.

Troubleshooting Xbox One Error 0X800704Cf

Error code 0x800704cf indicates there’s a network problem that’s preventing you from signing in to your Xbox account. The same error may occur when the console can’t launch your favorite games due to network issues.

‘You’ll need the Internet for this. It doesn’t look like you’re connected to the Internet. Please check your connection and try again. 0x800704cf’.

How to Fix Xbox One Error 0x800704cf Check the Service Status

Since this error usually appears when there’s a general network problem, start by checking the Xbox Service Status.

If there’s a known issue that could be triggering error 0x800704cf, it should be on the list. If this the case, wait until Microsoft has fixed the problem.

Try Again

The error could also be triggered by temporary server issues caused by an unusually high number of requests. In other words, the Xbox servers are overwhelmed. Wait five or 10 minutes. These issues usually disappear after a few minutes.

Restart or Unplug Your Modem

If the issue persists, it’s time to check your network. Restart your modem and check if this quick workaround did the trick.

Try unplugging the modem if you haven’t done that in weeks. Unplug the power cable and leave your modem unplugged for three minutes. Then power it back up and check if the error code 0x800704cf is still there.

If you suspect the error is caused by low bandwidth problems, disconnect all the other devices using the network.

Clear Local Xbox 360 Storage

Navigate to Settings.

Select System.

Go to Storage.

Then select Clear local Xbox 360 storage.

Restart your console and check again.

Clear the MAC Address

You can also try to change the MAC address of your console.

Navigate to Settings.

Go to General settings.

Select Network Settings.

Then go to Advanced Settings.

Locate and select Alternate MAC Address.

Clear the current MAC Address.

Restart your console and reconnect to your network. The console should start updating now if there’s a new version available.

Which brings us to the next solution.

Update Your Console

If you’re running an outdated system version, don’t be surprised if your console becomes a bit glitchy.

Go to Profile & system.

Select Settings.

Then go to System.

Select Updates to check for updates.

Go to the Troubleshooting Screen

If the console is not updating correctly, do this:

Take out the power cable and leave your Xbox console unplugged for 3 or 4 minutes.

Then hold the Sync button on the controller and press the Eject button.

While holding down these buttons, press the ON button on the console.

Wait until you hear a second ON sound. You can then release the Sync and Eject buttons.

You should see the troubleshooting screen now.

Select Continue and update your console.

Launch a Game Without Signing In

Other users suggested this quick workaround worked for them:

Sign out and reconnect the console to your network.

Select a random game and launch it.

You will be prompted to sign in once you reach the game’s login screen.

Select your profile, and try to sign in. There should be no error this time around.

Reset Your IP and DNS

Refreshing your IP and DNS may help. Here’s what you need to do:

Navigate to Settings.

Go to General.

Select Network Settings.

Then, go to Advanced Settings.

Select IP Settings.

Set the IP settings to Automatic.

Repeat the same steps for the DNS settings to get a new DNS.

Check the connection.

Reset Your Console

Resetting your console without deleting your games and app may help you to get rid of this error.

Open the guide and go to System.

Then select Settings.

Go to System → Console info.

Locate the Reset console option.

Select it and keep your games and apps.

After the process is complete, you can power cycle your console.

Let us know which solution worked for you.

How To Set Up Port Forwarding For Xbox Series And Xbox One?

You can set up port forwarding for Xbox Series and Xbox One to open up your multiplayer experience. We’re guiding you step by step through the process.

This is a beginner’s guide, but it would be best for you to have some prior technical knowledge. Also, we do not recommend port forwarding the Xbox if you don’t need to. So, the initial step is verifying you actually need to do it.

To finish the introduction, we should say the tutorial works equally for Xbox Series and Xbox One.

But if you want a quick answer…

What Ports to Open for Xbox Series X?

Perhaps you already know the steps for port forwarding the Xbox, the PlayStation, a Windows PC, or other devices. It’s similñar for either option.

So, if you want to do it quickly, here’re the ports you can use for an Xbox port forwarding rule: 

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 3544 (UDP)

Port 80 (TCP)

Port 500 (UDP)

Port 4500 (UDP)

Port 88 (UDP)

These are the ports you’d choose when adding a virtual server, port forwarding rules, or similar for your Xbox.

If you don’t know what we’re talking about, follow the complete tutorial.

How to Set Up Port Forwarding for Xbox?

The Xbox port forwarding tutorial has five general steps:

Understanding NAT Type: The NAT Type configuration comes with the router. “Port forwarding” a device through the router’s admin page allows you to change the Type. 

Adding a static IP to your Xbox: You need a static IP, an address that won’t change, to use on your port forwarding rules. 

Accessing your router or gateway admin page: Port forwarding the Xbox requires accessing the router or gateway admin page. In case you don’t know how to do it, we’re showing you how.

Enabling UPnP on the router: The Universal Plug and Play feature is required to open up the ports. Specifically, it allows network devices to create port forwarding rules. 

Opening a port on your router: You redirect a specific device to specific ports. In this case, the Xbox console will use particular Microsoft network ports. It allows your console to communicate with the Xbox’s network servers. 

Understanding NAT Type

Network Address Translation (NAT) is how a router or gateway translates public IPs into private IPs and vice-versa.

For example, it takes the private IP address of your Xbox and sends it as a public IP to the network so others can share it with you.

There’re three NAT categories, which are innate to the router/gateway and your internet service provider. The category determines how your devices can interact with other devices on other networks: 

NAT TypeOpenModerateStrict




For instance, if your NAT Type is Open, you’ll be able to play and share with any other Xbox, regardless of their NAT Type. But if your NAT is Strict, you’d only be able to communicate with Open configurations. That’s why it’s a limiting feature.

Port forwarding generally changes NAT Type to Open, as it’s the default configuration for Microsoft’s ports. It’s the option we recommend, as it can communicate with Open and Moderate settings, but not Strict.

Testing Your NAT Type Configuration

Let’s check your Xbox’s NAT Type configuration. Port forwarding the Xbox will change the NAT Type, but you don’t always need to change it.

Turn on your Xbox

Press the Xbox button to open the guide

Go to Profile & system

Go to Settings

Go to General

Select Network Settings

Under Current Network Status, check your NAT Type. You can also select Test NAT Type on the right to verify.

If the result is NAT Type 1 (Open) or NAT Type 2 (Moderate), you don’t need to do anything. If the result is NAT Type 3 (Strict), proceed with the tutorial.

The latter is a limiting option that will damage online features such as game chats, online gaming, and streaming. 

Lastly, you’d see a related error on the Network screen: “Double NAT detected.” Ensure you’re not getting it before going through the following process.

Adding a Static IP to Your Xbox

Either via WiFi or ethernet cable, the gateway, modem, or router will assign a dynamic IP address to the console and any other device every time they log in.

Dynamic addresses change every time, so they don’t repeat each other. However, we need to add a static IP, as we need the specific number to use when we add port forwarding rules.

Here’s how to add a static IP address on your Xbox One or Xbox Series.

If the connection doesn’t work, ensure that you only changed the last number on the IP. You can set back the IP in automatic mode, write it down again, and try again.

But then, add 50 to the last digit rather than 100. You can add any number between 50 to 100 until it works. Typically, though, it will work the first time.

In any case, a static IP may improve your Xbox’s connection quality and download speeds.

Accessing Your Router or Gateway Admin Page

If your network has a custom name and password, you or someone else in your household has already accessed the router’s admin page.

You can change the network’s default name and password from the page and configure other sensitive options.

If you have already accessed it, you can skip this section. If you haven’t, but your network uses a custom password and name (rather than the default name and password), you have two options:

Ask the person who created the password for the admin password.

Reset the router or gateway. You can use a pin to push and hold the reset button for about 10 seconds. It’s typically on a small hole in the rear or sides of the device.

If the network uses default settings (like the brand’s name plus a long and convoluted password), here’s what you do:

If you push the device’s reset button, it will reset the device to default, which means you can access it with the default admin and password you’d find on the back of the router.

Regardless, once you navigate to the site, you’ll find a page like this one. You can press login to access the router.

Enabling UPnP on the Router

Every router brand has a different interface, options, and features for its admin page. It means I can’t guide you exactly on what you need to do or where to find the options you want.

However, every router has UPnP, as well as port forwarding rules. However, you may find the latter with a different name.

However, you’d find the option on a very similar menu like this one:

Opening a Port on Your Router

The last step is the Xbox port forwarding itself. It’s also known as adding virtual servers or port forwarding rules. As you’d expect, it works within the router’s admin page.

Essentially, it changes the NAT Type configuration by allowing your console to bypass the router’s firewall. As a result, it will communicate with the Xbox server ports successfully. 

The option is near the UPnP settings. You’d find it as:

Port Forwarding

Virtual Servers

Port Forwarding Rules

Virtual Server Rules


Advanced Applications

Apps & Gaming

Port Range Forwarding

NAT Forwarding

Port Triggering

Let’s see exactly how to do it. Remember, my tutorial follows my specific brand, but you’ll find very similar options: 

These are the ones Microsoft recommends. You must choose the same number for both. Also, because some are UPD and others are TCP, we recommend leaving the Protocol as “All” to avoid issues.

Lastly, remember to Save after you type the information.

Afterward, you can exit the router’s admin page. You’re done with the tutorial.

What’s Next?

You can go back to your Xbox’s network settings and check your NAT Type, as I explained above. You successfully set up port forwarding for Xbox if it’s Open or Moderate rather than Strict.

Otherwise, erase the port forwarding rule / virtual server you added, and place a new one with another port. You can also change the Protocol to something that fits your selection for the new trial.

Fix Xbox One Error Code 0X97E10Bca

If you’re an Xbox One owner who has come across an error code, 0x97e10bca, then there is no need to worry because we know what is causing it, but most importantly, we know how to fix it.

What causes Xbox One Error Code 0x97e10bca?

Now, from what we have gathered so far, the error code tends to show itself when applications conflict with each other. We should note that this error can also show itself due to conflicting Xbox One settings. Also, when this error is active, users will find it impossible to access certain Xbox Live services. Not only that, some games and applications will fail to work as expected.

It is possible this problem began due to a recent update, but at this time, we cannot say for sure. Furthermore, no one from the Xbox team has spoken of the error on the official forums; therefore, we must assume it is not affecting most users of the platform.

How to fix the Xbox Error Code 0x97e10bca

Follow the simple instructions below if you want to solve the 0x97e10bca error in Xbox One:

Turn off, then turn on the Xbox One console

Uninstall apps recently installed

Switch your internet connection type and restart your router

Factory reset your Xbox One

1] Turn off, then turn on the Xbox One console

In many cases, a simple reboot of your Xbox One is capable of fixing a lot of problems. It is very much a possibility that restarting your console could solve 0x97e10bca once and for all or temporarily.

When the confirmation box appears, select the Yes option. Right away, the system should slowly go into off mode.

From there, please unplug the power cord and wait for around a single minute. Finally, plug the power cord back into the correct socket, then restart the device by hitting the Xbox button on the controller or the power button on the console itself.

If everything goes well, then error code 0x97e10bca should no longer be a problem, at least for now.

2] Uninstall apps recently installed

As we have stated above, the error code may be caused by conflicting applications installed on your Xbox One video game system. We understand this is rare, which is a good thing, but it becomes a significant problem for those affected when it happens.

The conflict occurs if the version of the application is not compatible with the current version of the Xbox operating system. Additionally, conflict can also arise if the app was downloaded from third-party sources.

Finally, check if the issue persists. If everything is working as it should, then reinstall the game or application right away.

3] Switch your internet connection type and restart your router

The way you’re connected to the internet may be the primary cause. For example, if you are connected to the internet via a wired connection, we suggest switching to Wi-Fi in a bid to set things right. The same goes if the problem is happening over Wi-Fi. Simply switch over to a wired connection.

Another thing you could do is restart your wireless router. Unplug the device for up to 1 minute, then plug it back into the socket and hit the power button to boot.

4] Factory reset your Xbox One

Should all options above fail, your best bet is to factory reset the device.

To get this done, hit the Xbox button located on the controller to fire up the Settings area.

Reset and keep my games & apps: Choose this one if you want to keep all your video games and applications.

Reset and remove everything: Go down this route if you have no problem is wiping your entire hard drive of all its contents.

Sit back and wait for a few minutes as the Xbox One performs the factory reset procedure.

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