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Windows Hello is Preventing Some Options: 11 Solutions to use Tested and proven fixes to get Windows Hello working again




If your Windows Hello fingerprint is not working, there is an issue with your system files.

You can use a specialized third-party tool to update your system’s drivers and fix the problem.

Make sure you set up your Windows Hello if the fingerprint scanner is unavailable.



To fix Windows PC system issues, you will need a dedicated tool

Fortect is a tool that does not simply cleans up your PC, but has a repository with several millions of Windows System files stored in their initial version. When your PC encounters a problem, Fortect will fix it for you, by replacing bad files with fresh versions. To fix your current PC issue, here are the steps you need to take:

Download Fortect and install it on your PC.

Start the tool’s scanning process to look for corrupt files that are the source of your problem

Fortect has been downloaded by


readers this month.

With Windows Hello, signing into PCs has become easier than ever. Unfortunately, this feature is not without flaws, as some users have reported that Windows hello is preventing some options from being shown.

Because of this, they cannot log in to their devices properly and instead have to use other log-in methods. If you also face this issue, be at ease, as this guide will show you how to get Windows Hello working quickly.

Why is Windows Hello preventing some sign-in options?

The Windows Hello preventing some sign-in options from showing can be caused by one of the following factors:

Outdated PC: This issue is usually caused by an outdated operating system. You can remedy this by updating your PC in the Settings app.

Fingerprint disabled: Sometimes, this error message can be because Biometrics is disabled on your PC. The solution to this is to enable the feature in Group Policy Editor.

Outdated driver: If your Biometrics drivers are outdated, you might get the Windows Hello is preventing some options from being shown error when you require it to sign in. The solution to this is to update your drivers to the latest version.

How can I fix the Windows Hello preventing sign-in options?

Below are some of the preliminary troubleshooting steps to try before delving into the solutions in this section:

Restarting your device or computer

Ensuring Windows Hello is correctly set up

Making sure you’re connected to the Internet

Turn Microsoft Modern Keyboard with Fingerprint ID off, then back on again

Redo your fingerprint

If these do not solve the problem, you can now proceed to the solutions below:

1. Set up Windows Hello again

The first thing to do if Windows Hello is preventing some options from being shown is to set up the whole thing again. This will clear up any roadblocks that may be causing the issue.

You may be asked to add a PIN before setting up Windows Hello.

2. Sign in with a PIN or password

If Windows Hello is preventing some options from being shown, your fingerprint didn’t scan correctly, or you used the wrong finger to sign in, you can use an alternative way to log in.

In this case, use a PIN or password to sign in and set up Windows Hello again, as in solution 1.

3. Run the Hardware and Devices troubleshooter

Another cause of Windows Hello is preventing some options issues that could be hardware-related. To fix the hardware issues, run the Microsoft easy fix solution for devices and hardware that checks for common problems.

4. Remove the Windows Hello sign-in option

If the IR camera or fingerprint reader gives you errors, sign in using a PIN or password, then redo the fingerprint or scan.

If you’re using the Surface Pro 4, detach and reattach the cover, then try to use it again. Should reattaching the cover with Fingerprint ID not fix it, try typing or using the touchpad.

This should fix the Windows Hello is preventing some options issues on your Surface Pro 4.

An outdated operating system can lead to different issues, including Windows Hello preventing some options from showing. Hence, you must ensure that the latest updates for your device and Windows Updates are installed.

6. Reset your system

Expert tip:

7. Perform a System Restore

If Windows Hello is preventing some options from showing on your PC, it might be due to some factors that are to trace. In this case, the best thing to do is restore your system to a point where everything works well.

Apart from manually performing a system restore, you can also use software like Fortect to replace malfunctioning or corrupt system files with healthy parts after its in-depth scanning procedure.

8. Check if Biometrics is enabled

In some cases, Windows Hello prevents some options issuesbecauset the biometric setting is disabled. For example, this prevents your PC from registering your fingerprint.

You must enable the Group Policy Editor feature to get past the issue.

9. Update the fingerprint hardware driver

Drivers serve as an essential linking block between your hardware and software. Hence, when your fingerprint sensor driver is outdated, you might get Windows Hello, which is preventing some options error.

Updating the driver to the latest version should do the trick here. If the Windows update can not get the latest driver, you can search for it on the manufacturer’s website.

Alternatively, you can use a specialized tool in Outbyte Driver Updater. This tool automatically updates your driver to make sure they never cause problems.

10. Perform a Clean Boot

If you’re still unable to get the Windows Hello fingerprint error fixed, eliminate any software conflicts that may be causing the issue.

Performing a clean boot for your computer reduces software-related conflicts that can bring up the root causes of the Windows Hello fingerprint reader not working.

These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows typically.

11. Install drivers in compatibility mode

With this, we can end this guide on the Windows Hello is preventing some options issues. You only need to follow the steps carefully, and things will return to normal.

Similarly, if you need a list of the common Windows Hello issues and how to fix them, check our detailed guide.

Were you able to get the Windows Hello fingerprint reader to work again using any of these solutions? Leave there any other suggestions or questions you may have, as well.

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Windows Hello Lets You Use Your Face Or Fingerprint To Authenticate With Windows 10

Microsoft announces today a new, more personal way to sign-in to Windows 10 devices, apps, and websites, killing passwords once and for all. The new feature is called “Windows Hello” and it is a biometric authentication method, where users will be able to use their face, iris, or fingerprint to unlock a password-protected Windows 10 device.

In addition, another separate feature codenamed “Passport” will help users to securely sign-in to apps, enterprise content, and online services without ever typing a password.

How does it work? Windows Hello works by intelligently scanning your face, iris, or fingerprint to unlock a device, replacing a PIN or password. This forms of authentication in addition to the actual device, creates a two-factor authentication, which makes it a very secure way of authentication.

The downside is that not every device supporting Windows 10 will be able to use face recognition to authenticate, which is why Microsoft will still support existing fingerprint readers. In order to use Windows Hello, all new devices will need to have Intel’s RealSense 3D camera or compatible hardware to use facial recognition or iris scan, because in combination with software and infrared technology, Windows Hello can verify if it’s you, someone else, or a picture.

Microsoft assures that Windows Hello has been created with privacy in mind. The new feature is “enterprise-grade” that meets the requirements of organizations with the most strictest requirements and regulations. “It’s a solution that government, defense, financial, healthcare and other related organizations will use to enhance their overall security, with a simple experience designed to delight.” Microsoft’s Joe Belfiore states.

The company adds that this is a “1 in over a 100,000 false accept rate” solution. To achieve this, the new feature never sends over the network an image of your fingerprint or iris scan, instead it uses asymmetric encryption keys to accurately verify who you are locally.

Alongside Windows Hello, Microsoft is introducing Passport, which it’s a new way to enable users to sign-in to apps and websites securely without a password. Belfiore explains, “Instead of using a shared or shareable secret like a password, Windows 10 helps to securely authenticate to applications, websites and networks on your behalf — without sending up a password. Thus, there is no shared password stored on their servers for a hacker to potentially compromise.”

Microsoft Passport works in combination with another form of authentication, which can be either a PIN or using Windows Hello. Once you’re authenticated with Passport, you’ll be able to instantly get access to websites and other online services, such as email, social networking sites, banks, business networks, and more.

“Passport also will work with thousands of enterprise Azure Active Directory services at launch, and Microsoft has joined the FIDO alliance to support replacing passwords with a growing set of financial, consumer, and other security services over time.”

Windows Hello will arrive to PCs, tablets, and phones that feature compatible hardware once Windows 10 releases later this year. If you like the idea to use facial recognition to sign-in your PC, you can start looking for devices that include Intel’s RealSense 3D Camera (F200), which will make the device compatible with Windows Hello.

Source Microsoft

How To Use The New “Talk To Cortana” Options In Windows 10

If you’ve been updating your Windows 10 PC regularly, you may have noticed that a large update called the “Fall Creator’s Update” dropped a few months ago. This brought in some handy new features, but one thing it improved was Cortana’s voice detection. Activating Cortana by speaking the words “Hey Cortana” has been a feature in Windows 10 for a while, but with the Fall update comes some interesting new options (such as “Talk to Cortana”), as well as a handful of new commands that better control your computer.

Accessing the Settings

A settings window will pop up, and it should automatically be on the category “Talk to Cortana.”

Teaching Cortana

Control Who Uses Cortana

You can set it to respond only to you, or have Cortana listen for other people as well. This is a great addition for when you’re in the same room as others and you’d like to grant or deny the ability for them to activate “Hey Cortana” themselves.

Cortana On The Lock Screen

If you want to use Cortana while the computer is locked, but don’t want to go through the hassle of unlocking the computer just to use her, you can allow Cortana onto the lock screen under the “Lock Screen” category. While the computer is locked, you can give her basic commands while keeping your computer safe from being used by somebody else.

Additional Computer Control via Cortana

Finally, while it is not documented on the settings page, Cortana has been updated with a few handy voice commands. After saying “Hey Cortana”, you can now give her the following commands to control your PC:

“Restart PC” to get the PC to reboot

“Turn off PC” to shut it down (note that ‘Shutdown PC’ won’t work here)

“Sign Out” to change users

“Lock PC” to secure your PC

Speaking Cortana’s Language

With the Fall update comes some great new additions to speaking to Cortana. Now you know how to teach her how to recognize you, block out or accept commands from other people, and even how to shut down the PC via Cortana.

Do these new options encourage you to try voice commands in Windows 10? Or do you think of them as unnecessary? Let us know below.

Simon Batt

Simon Batt is a Computer Science graduate with a passion for cybersecurity.

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Fix: Windows Hello Pin This Option Is Currently Unavailable

Fix: Windows Hello PIN This Option is Currently Unavailable Easy steps to bring back the PIN option




Windows 10 has brought many improvements, including improved security via PIN and face recognition.

The PIN is stored locally and is tied to a TPM chip; changes to the chip will result in the PIN not being recognized.



To fix Windows PC system issues, you will need a dedicated tool

Fortect is a tool that does not simply cleans up your PC, but has a repository with several millions of Windows System files stored in their initial version. When your PC encounters a problem, Fortect will fix it for you, by replacing bad files with fresh versions. To fix your current PC issue, here are the steps you need to take:

Download Fortect and install it on your PC.

Start the tool’s scanning process to look for corrupt files that are the source of your problem

Fortect has been downloaded by


readers this month.

If you get the message, This option is currently unavailable for Windows Hello PIN, you are in the right place.

One of Windows 10’s enhanced security features is an option to sign in with a PIN code, but some users report that this option isn’t available on Windows 10. The PIN code is always helpful for logging in because it’s faster to enter than a regular password and easier to remember.

But it seems that some Windows 10 users cannot add it, or it does not work. Also, the PIN sign-in option can be greyed out or not appear. Here are common causes and solutions.

Why does Windows say my PIN is unavailable?

There are a few factors known to trigger this problem. The most common of these include:

Corrupted data – If the NCG folder’s data is damaged, you may not be able to enter your PIN.

Conflicting applications – The Dell Data Protection security tools are one example of a program that may conflict with your PIN.

Permission errors – From user experience, we have gathered that some permission errors may disrupt the Windows PIN log in option.

Malware infection – We recommend using the best antivirus because a sign that you have an infected computer is an inability to gain access.

Note that this problem may come in different forms, including Windows hello PIN This option is currently unavailable, This setting is managed by your organization, This option is currently unavailable Something went wrong try again later, This option is only available when connected to your organization’s network.

Now let us look at some of the best solutions.

How can I fix Windows Hello PIN This option is currently unavailable?

Before we try to fix it:

Make sure that your Windows 10 is up to date. Microsoft is aware of this issue, which might be resolved with a Windows 10 update, so before we start, ensure that your Windows 10 is updated with the latest patches.

If you’re using a Dell PC, you might experience problems with PIN sign-in due to applications such as Dell Data Protection security tools.

There are three different Dell Data Protection security tools, and to fix this problem, you need to remove them in the correct order. Once you remove those tools, you have to remove your PIN and add it again, and the problem should be resolved.

Frequently, a software installation will contain additional data not located in the application’s installation folder.

Keep in mind that these applications can leave specific files behind even after you remove them. To remove all files and registry entries associated with it, it’s recommended to use a proper uninstaller.

2. Delete NGC folder and add a new PIN code 3. Use the I forgot my PIN option

Expert tip:

Then follow the steps from Solution 1, delete the NGC folder and then add a new PIN code.

4. Switch to a local account and add a PIN code 5. Press Tab on the login screen

This is a simple workaround, and several users reported that it works, so feel free to try it out. We have to mention that this isn’t a permanent solution, so you’ll have to use it every time you want to log in to your PC.

It is a solid workaround for the Windows hello PIN this option is currently unavailable error.

6. Create a new Administrator account

If PIN sign-in isn’t available for your account, you might be able to fix the problem by creating a new administrator account. 

After creating a new administrator account, switch to it and set a PIN for it. We showed you how to set up a PIN code in one of our previous solutions, so be sure to check it out for detailed instructions.

Once you set the PIN code for the new account, try accessing your old account to see if the PIN code works. According to users, after setting up a new administrator account the issue was completely resolved, so feel free to try this solution.

7. Check if CNG Key Isolation service (KeyIso) is running

According to users, sometimes PIN sign in can become unavailable if CNG Key Isolation Service (KeyIso) service is disabled. Windows relies on this service for PIN sign in, and if this service isn’t running, you’ll experience problems with PIN login.

All of the above solutions should help you solve all of the common PIN login issues you might face, including the error message Windows hello PIN this option is currently unavailable.

You should now be able to log in with a PIN. But if Windows 10 PIN is still not working, this full guide will help you.

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How To Use Snap Layouts In Windows 11

The Windows 11 update introduced a good amount of brand-new features while also enhancing many of the current ones. One of the noteworthy improvements in the OS version is the introduction of a new capability called Snap Layout to the already-existing window snapping feature. Window snapping is a multitasking feature that has been present on earlier Windows operating systems for some time but wasn’t widely used because it wasn’t easy to reach.

In order to make multitasking even easier, Windows went a step further and integrated each window with the Snap Layout on Windows 11. This feature lets you quickly organize all the windows you’re using in a single collage. To help you out whenever you want to use the feature, we are going to discuss how to use Snap Layouts in Windows 11 as well as a few other details you should know about the feature.

What is the Windows Snap Layout?

Snap Layout is a productivity feature available on Windows 11 for arranging windows on your screen and optimizing it for better multitasking. The feature was recently introduced for Windows 11 computers to make it easy for users to snap their opened windows on their screens effortlessly. It’s an additional feature for Snap Assist, previously available on older Windows OSes. 

There are up to 4 layouts for small screen sizes, and for larger screens, you can use up to 6 layouts. Also, for landscape screens, the snap windows are placed side-by-side while they are stacked top/bottom for portrait screens. In the next section of this article, we will discuss how to use the Snap Layouts feature on your computer.

Use Snap Layout in Windows 11

To be sure that the Snap Layout feature is going to work on your computer, you have to first make sure it is enabled in Windows Settings. So we’ll go over how to enable the Snap Layout feature on Windows 11 computers and then discuss how to use Snap Layout in Windows 11.

How to Enable Snap Layout in Windows 11  

To enable the Snap Layout feature in Windows 11:

1. Press Windows + I to open Settings on your Windows computer.

2. On the Settings window, select System on the vertical pane.

4. Toggle on the slider in front of the Snap windows option.

Note: Know that the “Show snap layouts when I hover over a window maximize button” option is the only thing that needs to be checked for you to be able to use the Snap Layout feature. Other options are just there to set preferences with using the feature. 

Each of the menus indicated under the Snap window means the following:

When I snap a window, show what I can snap next to it – with this option enabled, whenever you use the Snap Layout option on a window, you’ll be prompted to add other windows to fill the other layouts with.

Show snap layouts when I hover over a window’s screen – if this option is enabled, placing your cursor on the maximize icon will show snap layouts, which will be cool for easy access to the feature. But if you don’t need to use Snap Layout, you can simply uncheck this option.

Show snap layouts that the app is part of when I hover over the taskbar buttons – if this option is checked, you’ll see your snap groups by hovering over the taskbar.

When I drag a window, let me snap it without dragging all the way to the screen edge – If this is enabled, you won’t have to drag a window to the edge of the screen to snap it. 

When I snap a window, automatically size it to fill available space – with this option enabled, it’ll prevent your other window from using the screen in full.

When I resize a snapped window, simultaneously resize any adjacent snapped window – If this option is on, other snapped windows will equally be resized automatically whenever you resize one of the snapped windows. 

With this setting enabled, you can easily use the Snap Layout feature on any window opened on your computer. But with the detail we’ve given above, you should be able to set up the snap layout based on what you want.

How to use Snap Layout in Windows 11

There are two direct ways to use the snap layout on Windows 11, and here are they:

1. Hover over the maximize icon on top of your Windows 

The most direct way to use the Snap Layout in Windows 11 is by placing your cursor on the maximize icon on your opened window.

Doing this will show the different layouts available for your PC; you just have to select the one you want to use.

2. Keyboard shortcut

You can place a window in the two snap layouts by pressing a couple of keys on your computer. 

To place your current window on the left-hand side of your screen, press the Windows + Right arrow keys on your keyboard. Then select the other window you want to place on the right-hand side of your screen.

This same thing goes for other options; you simply have to press the Windows + the side key with the direction you want to place your current window, then pick the other window you want to place on the other side of the group.

You can also use the drag and drop option to set up a snap layout on your screen; you simply have to drag the first window to a corner of your screen, press Esc and drag the other window(s) to the other corner of the your screen depending on the layout you want to use.

Frequently Asked Questions

Can you save Snap groups on Windows 11?

After creating your Snap layout on Windows 11, the grouping gets saved as a Snap Group on your taskbar. This means that apart from the individual pick for each of the windows you added to the snap layout and other windows opened on your computer, a window for the snap group you are using will also be available on the taskbar until you close it.

How do I split a screen into two parts on Windows 11?

With the Snap Layout multitasking feature in Windows 11, you may split your screen into up to six different layouts. However, you must enable the feature in Windows settings as discussed in this article, before you can use it. Given that you only want to divide your screen into two parts, all you need to do is move your cursor over the maximize/minimize icon at the top of one of the windows you want to add to one side of the screen, then choose the other window you want to add and place it in the other layout.

How many Snap layouts are there in Windows 11?

We have six Snap layouts available in Windows 11, but some PCs only show 4. If your Windows 11 computer only shows 4 layouts, it’s because of the screen size.

How do I fix issues with Windows 11 Snap Layout?

If your Snap Layout is malfunctioning on your computer, you should simply restart it as the glitch may be due to a memory hog. Restarting your PC will help clear its memory and hopefully fix the issue you are facing with Snap Layout.

Final Words

The Windows Snap Layout feature is excellent for multitasking. The functionality must first be enabled in Windows settings before you can use one of the techniques described in the article to create the snap windows on your computer.

How To Use The Windows 11 Snipping Tool

When it comes to taking a screenshot in Windows, there is no dearth of options. But the most flexible and versatile method has always been the Windows Snipping Tool. From taking delayed screenshots to editing the captured images, the built-in tool boasted of a bunch of useful features.

And while Microsoft intended to phase out the tool for a time, it has now switched tracks and instead merged it with the Snip & Sketch tool. The resulting app has a cleaner UI and is packed with more capabilities than ever before, becoming the best way for taking snapshots of your screen.

Table of Contents

What Happened to Snip & Sketch?

When Windows 10 rolled in, Microsoft announced a new replacement for the Snipping Tool: Snip & Sketch. This app would enable users to take screenshots more quickly and draw on top of those snips, such as circling important features, etc.

The thing is, it never really took off. While people liked the new functionality, the lack of staple features – like delayed snapshots – limited its utility. As a result, most users were forced to resort to the deprecated Snipping tool or install a third-party app to take screenshots on their Windows computers.

So with Windows 11, Microsoft has finally decided to merge the two tools together. The combined app is named the Snipping Tool and sports a rework of its old interface. Snip & Sketch features are still available, and can even be triggered by the previous shortcut.

Using the Windows 11 Snipping Tool from the Keyboard Shortcut

To take a screenshot with the Snipping tool using a keyboard shortcut, press Shift + Windows Key + S. The screen will darken, with a small bar appearing at the top.

You can select a shape from the bar, and use a selection tool of that shape to take a snip of the screen. The default is a rectangle, which you can drag out to the required size.

The second option is more reminiscent of the Snip & Sketch tool, and allows you to draw free-form shapes. In this mode, you can take snips of any shape desired, cutting out the unimportant portions of the screen.

The snips captured through this method are copied to the clipboard. You must paste them into a program that accepts images, such as a word processor or an image editing tool. You can even paste them into things like emails.

While this makes the shortcut method a quick way to paste a snip into a document, a different method is required for saving screenshots directly. For that, we will open the Windows 11 Snipping Tool app. 

Taking Screenshots With the Snipping Tool App

Using the Snipping Tool directly is the best way for taking permanent screenshots, as the keyboard shortcut only copies the snips to the clipboard. With the app, you can save the screenshots with a custom name, take delayed shots, and even annotate the snips by drawing over them.

First, open the Start Menu. Icons of important apps will be displayed, along with a search bar.

Search for the Snipping tool through the bar to locate the app. Press Enter to open it.

The snipping tool interface has been reworked from its previous iteration. Windows 10 users will note the absence of most of the unnecessary options cluttering up the UI, in favor of a minimalistic window taking up very little screen space.

You are given access to three types of options. New, of course, is for taking a screenshot. The second button is for selecting the Mode. The Rectangle mode is enabled by default, just as the keyboard shortcut. You can change it to the Window mode to take a snip of the active window, or Full-screen mode to simply screenshot the entire display. The free-form mode can also be used to draw a custom shape and snip it.

After the options have been configured, use the New button to actually start a screenshot. Depending on how much delay you have set, the screen will darken either immediately or in a few seconds. The effect is identical to what you get by using the keyboard shortcut, so the method should be familiar. You can change the selection shape using the buttons at the top bar.

Once you have taken a snip, you will be taken back to the tool, where you can view the screenshot and make any edits you want. You can use the Pen tool or the Highlighter to make annotations, or the Ruler to measure and crop the image.

With the pen or the highlighter, you can select the color as well. The Eraser can be used to erase the strokes – don’t worry, it won’t erase the screenshot itself. This mode can be used with a drawing tablet to draw smooth strokes or write on the snip as well.

To save your work, hit Ctrl + S or use the floppy button at the top right. You will be prompted to select a destination for the image to be saved. By default, it will be named by the date and time, though you can modify it to enter anything you want.

Is the New Snipping Tool Worth It?

The Snipping tool has always been the best way to take screenshots on Windows. The decision to replace it never went down well with the community, and the Snip & Sketch could never measure up to the classic experience.

Thankfully, you no longer have to choose. The Windows 11 Snipping Tool has returned in a more polished form, borrowing the new design elements of Windows 11 along with a couple of features from the other tool.

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