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Troubleshoot Zoom Meeting connection issues & error codes

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Zoom is a leader in modern enterprise video communication and offers an easy, reliable cloud platform video conferencing platform.

In this article, we explore the reasons and solutions for the most common Zoom Meeting errors.

This includes tweaking your antivirus settings, or even checking your Internet connectivity.

Lastly, we will also talk about a Zoom alternative that you should try.

Zoom is a popular video conferencing service that offers web, desktop, and mobile applications. Thousands of people rely on Zoom Meeting every day to attend meetings remotely. However, at times the users may experience Zoom Meeting connection issues when trying to access the service.

The Zoom Meeting connection issues are usually followed by an error code, which makes it easy to diagnose the issue. Some of the most common Zoom Meeting error codes are:

Zoom error code 5000/3/4

Zoom error code  10410/2/3/4/5/6

Zoom error code  104110/11/12/14/15/16/17/18

The Zoom meeting connection issues are usually attributed to network issues or security software blocking the connection.

In this article, we have listed a couple of fixes to help you troubleshoot Zoom Meeting connection issues and error codes.

How do I fix

Zoom meeting connection issues and error codes

? 1. Check your firewall and proxy

1.1 Disable Windows Defender Firewall 

1.2 Disable third-party firewall

Launch your third-party antivirus or firewall application.

Go to Firewall settings.

Turn off the firewall temporarily.

If disabling the firewall helps you resolve the Zoom meeting connection issue, contact a network administrator to check your firewall and proxy settings.

If you are the network administrator, try reconfiguring the network firewall with correct ports and destinations. You can learn more about configuring the network firewall for Zoom here.

Stuck with Zoom isn’t configured for this account error? Here’s how we fixed it!

2. Use an alternative service to Zoom

Zoom isn’t the only service of its kind, and while it is indeed very popular, there are plenty of alternatives on the market, some of which are arguably better.

One such example is Pexip, an online service that focuses on high-quality video meetings, supporting tools like Microsoft Teams, Google Hangouts Meet, or Skype for Business.

And don’t forget, video meetings are supposed to be just between you and the other participants, and that is something Pexip supports, boasting enhanced security standards.

⇒ Try Pexip now

3.  Disable your antivirus software

At times, the antivirus solution installed on your computer can block outgoing connections by a third-party app. To fix the issue, disable your antivirus temporarily, launch Zoom client, and check if the connection goes through.

If the issue is resolved with the antivirus disabled, try adding the Zoom client to the whitelist or trusted applications.

3.1 Add Zoom to trusted applications (Kaspersky)

Once done, enable your antivirus again and check if the Zoom meeting network connection failed issue is resolved.

4. Check your ISP for connection issues

If the issue persists, check with your Internet service provider for connection issues.

Also, check with your ISP if you can connect to the Zoom service.

You can fix the Zoom Meeting connection issues & error codes by following the steps in this article. Make sure you contact the network administrator if you need to make changes to the firewall or proxy settings.

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Goto Meeting Vs Zoom: Which One’s Better In 2023?

GoTo Meeting vs Zoom: Which One’s Better in 2023? We compared Goto Meeting with Zoom on key features

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If you’re looking for a good web conferencing tool, we prepared a GoTo Meeting vs Zoom comparison to help you decide.

GoTo Meeting has very good encryption on all the data but it lacks file transfer features.

Zoom has a lot more integrations with third-party apps and comes with a free version.

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GoToMeeting and Zoom are very good web conferencing tools, and both can be used for personal or business purposes. But if you’re choosing between GoTo Meeting vs Zoom, in this article, we will try to present all the key elements to help you make the right decision.

What should I look for in web conferencing software?

The best quality of a web conferencing tool is reliability. A tool that you can trust is better than anything, but there are a few other key elements you should consider:

Now that we understand some key aspects, let’s see how GoToMeeting and Zoom can help you.

GoTo Meeting vs Zoom: which one is better in 2023? GoTo Meeting

GoTo Meeting is a web conferencing tool with a very simple interface but plenty of features to go around whether you decide to use it for personal or corporate needs.

It is focused on security, so the screen-sharing data, keyboard/mouse control data, and text chat information are TSL-encrypted in transit and AES 256-bit encrypted at rest.

Also, they use an SRTP with AES-128-HMAC-SHA1-based protocol to encrypt video and audio data and keep them secure at all times.

You may launch meetings directly from Slack, Outlook, Chrome, or Salesforce, and there are a lot of integrations to go around.

⇒ Get GoTo Meeting

Zoom

Zoom is definitely a much more popular web conferencing software than GoTo Meeting. The key elements that made it so loved by the users are that it has a free version and the UI are very easy to use.

However, the best part of Zoom is the integration with over 2000 third-party services and apps that can transform it into a proficient communication tool for everyone.

It comes with recording, presentation modes, file transfer, and even live transcripts that can be used for later meeting reports.

Even with a free version, you can host and participate in video meetings of up to 100 people.

⇒ Get Zoom

1. Audio & video quality GoTo Meeting – Crisp sound and HD cameras

GoTo says that their conferencing tool, Meeting, has crisp sound and excellent video quality.

GoTo Meeting provides up to 25 webcam streams, and the resolution depends on how many attendees are in the session. A single webcam stream can be up to 1280x720px (720p).

However, if you go 1 on 1, you can use the Full HD resolution of your webcam without any issues. But in the end, it all comes down to your internet connection and the webcam quality.

Zoom – Not the best at all times

We have some guides on our website on how to fix the microphone not working on Zoom, freezes, and other problems.

But the main cause of those problems was a poor internet connection, not the app itself.

Expert tip:

2. File sharing capability GoTo Meeting – No file sharing

GoTo Meeting doesn’t have a file-sharing capability, which can be frustrating for a meeting. Of course, that can save a lot of bandwidth, but it’s still pretty inconvenient to rely on other tools.

Zoom – File sharing within chat

There is even a captioning tool available to instantly share something on your screen.

3. Seamless integration GoTo Meeting – Only essentials

GoTo Meeting has only 28 third-party app integrations, among which we can highlight the Office 365 apps, Salesforce, Slack, and Calendly as the most important.

That is because GoTo Meeting is pretty new in this market, and the publishers want to keep things as simple as possible.

Zoom – The integration master

There are 2,363 apps in the Zoom app marketplace, of which 2,142 are just for Zoom Meetings. We declare Zoom the clear winner in this department.

There is little chance of not finding the integration you need. There are apps from absolutely all categories including financial, productivity, CRM, communication, office, and many others.

4. Pricing

While Zoom has a free version, GoTo Meeting only has a 14-days demo for the product.

GoTo Meeting has a professional plan starting from $12/organizer/month which can set the limit to 150 participants per meeting.

Zoom has a $14.99 Pro account that offers 5 GB of cloud storage, 30-hour meetings with up to 100 attendees, and some premium apps for free for 1 year.

Both have additional plans that you can explore further on their respective websites.

GoTo Meeting vs Zoom conclusion

Both apps are great for web conferencing, but GoTo Meeting lacks file transfer capabilities.

Also, Zoom has a free version that can be used for personal needs, while GoTo Meeting only comes with a limited demo.

Overall, Zoom comes up as a winner, but it all comes down to testing them yourself and finding the best match for your needs.

If you’re still undecided, you may also check our selection of the most secure web conferencing tools.

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Fix: Unable To Establish A Secure Connection To Zoom

Fix: Unable to Establish a Secure Connection to Zoom Reinstall Zoom if you encounter such issues

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Corrupt calendar and contact data in the Zoom client can lead to crashes and errors.

Ensure you’re running the latest version of Zoom to avoid future errors.

Access Zoom using the web portal if you’d like to avoid troubleshooting.

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Download Fortect and install it on your PC.

Start the tool’s scanning process to look for corrupt files that are the source of your problem

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Zoom is one of the most popular video conferencing software available today. Some of its users have reported that they cannot access the service due to connection errors.

If you’re unable to access Zoom due to the unable to establish a secure connection to Zoom error, this article will cover the necessary steps needed to fix it.

What causes unable to establish a secure connection to Zoom?

The following are some of the most common causes of the unable to establish a secure connection to Zoom error:

Poor Internet Connection – If your PC’s internet connection is weak or unstable, Zoom will have difficulties connecting to the server which can trigger the unable to establish a secure connection to Zoom.

Outdated Software – If you’re running an outdated version of the Zoom app, you’ll run into occasional errors which can prevent you from accessing the service.

Corrupt app data – If the existing calendar or contact data of the Zoom client is corrupt, it can lead to errors like the unable to establish a secure connection to Zoom.

Incorrect System date & time – Apps like Zoom work in sync with international dates & time zones; if your PC’s date or time is incorrect, it can trigger errors on the Zoom client.

What can I do if I get unable to establish a secure connection to Zoom?

Close and restart the Zoom application.

Fix network congestion.

Login to the Zoom web portal.

Expert tip:

Developers release occasional updates to fix bugs and errors; if the Zoom connection error is triggered by a bug, updating the app can fix it.

3. Reinstall Zoom

Press the Windows key, type Zoom in the Windows search bar, and

select

Uninstall

from the drop-down menu.

Restart your PC, and navigate to the Zoom download page to download and install the app

Reinstalling the Zoom Client reverts the app to its default settings; this can help fix the connection error.

Applications like Zoom require your PC’s date and time to set calendars, meetings, etc. accurately; if your PC’s date and time are incorrect, it can lead to connection errors. Here is a detailed guide on how to set your PC date and time.

Zoom error messages are usually triggered due to poor internet connection. However, it can also be triggered by secondary causes.

With the steps in this article, you should be able to fix the unable to establish connection error.

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Ultimate Troubleshooting Guide For Windows 7/8/10 Homegroup Connection Issues

Previously, I wrote an article on how to setup and configure a Windows HomeGroup. It’s a fairly straight-forward process and most people will not have issues getting it to work. However, as with any complicated feature of Windows, things can go wrong!

One of the main problems is that people simply cannot join a Windows computer to a homegroup! Homegroups are different than workgroups because they are supposed to make networking between Windows 7/8/10 computers super simple. Workgroups are what you had to use to share data between Vista and XP computers, though you can join an XP computer to a homegroup also.

Table of Contents

Run the Troubleshooter

It will automatically check all the settings required for the homegroup to function properly and tell you whether there is a problem or not. Usually, it can also try to fix any potential issues.

IPv6 Must Be Enabled

Note that sometimes the registry setting does not get updated even though you enable IPv6 via the GUI interface. So you can check the setting in the registry by going to the following key:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpip6Parameters Connected to Same Network

Though this might sound obvious, you need to make sure the computer is connected to the same network the HomeGroup is on. Only computers on the same subnet will be able to connect to the HomeGroup, so if you have a wireless router, it would only be the computers connected to that router.

You can check if your computers are on the same network by going to the command prompt and typing in IPCONFIG. The first 3 parts of the IP Address should be the same, i.e. 192.168.0.x or 10.0.1.x.

HomeGroup Password

Make sure that the HomeGroup password has not changed. You can check the HomeGroup password on another computer and then use that one to join the HomeGroup.

If you need to, change the HomeGroup password on the computer you are trying to connect to the HomeGroup.

Firewalls

Make sure any third-party firewalls are disabled like Comodo, etc. Sometimes anti-virus programs also come bundled with firewall software like Norton, McAfee Security and Kaspersky. These program can block the connections and prevent you from connecting to a HomeGroup.

Under the Private profile only, make sure to select Turn on file and printer sharing. This should automatically add the rule to the Windows firewall also for the private profile. Also, you want to enable on more setting here, which I mention below.

Turn on Network Discovery

Make sure that the Turn on network discovery radio button is selected. It should be on by default, but if someone changed your settings, this could also cause the problem.

Synchronize Clocks

Go to each computer and make sure that all the clocks are showing the correct time. If the clocks are not synchronized, the HomeGroup feature will not work. If your computer is connected to the Internet, it should automatically pick up the correct time.

The only occasion where it would not is if you are in a domain, then the clocks should be synchronized to the domain controller. You may have to check the time server settings if that is not the case.

Windows 7/8/10 Services

In order for the HomeGroup networking feature to be working, there are certain Windows services that need to be enabled and running. If you used a program to disable services or manually disabled them, it may be causing the problem.

The services that need to be turned on are listed below:

DNS Client

Function Discovery Provider Host

Function Discovery Resource Publication

Peer Networking Grouping

HomeGroup Provider

HomeGroup Listener

SSDP Discovery

UPnP Device Host

Set Network Location to Home

Another reason why you can’t access your HomeGroup is because it only works for home networks where you trust all the computers. If, for some reason, you chose Work, Public, or Domain, then HomeGroups will not work.

Router Supports IPv6

This is pretty much not an issue anymore, but just for the sake of covering all bases, you need to make sure that your router can support IPv6 protocol. If not, Windows 7/8/10 cannot communicate with the other computers using HomeGroup. Any relatively new router will support it, so unless you have a really old router, you should be ok.

Sidecar Not Working? How To Troubleshoot

Apple’s new macOS operating system (Catalina) let you use your iPad as a second screen for your Mac if your Mac and iPad models support this feature called Sidecar. You can also use this feature wired or wirelessly. Sidecar also lets you use your Apple Pencil.

This article reports common Sidecar problems and explains what to do when Sidecar is not working properly.

Basics and Requirements

MacBook Pro – 2024 or later

MacBook – 2024 or later

MacBook Air – 2023 or later

iMac- in 2024 or later

iMac Pro

Mac mini – 2023 or later

Mac Pro – in 2023 or later

You also need to have a compatible iPad running iOS 13 or later. The following iPad models are compatible:

iPad Pro: all models

iPad (6th generation) or later

iPad mini (5th generation)

iPad Air (3rd generation)

On your Mac and iPad, you must sign in to iCloud using the same Apple ID. Here is how:

On your Mac and iPad, Wi-Fi must be turned on. Here is how:

On both devices, make sure that Bluetooth is enabled. Here is how:

Handoff must be turned on your iPad and Mac. To turn on Handoff,

Your iPad and your Mac must be close to each other.

Make sure that your iPad’s and Mac’s software is up to date. Check for updates:

How to update your iPad

How to update your Mac

Two-factor authentication must be enabled.

Sidecar Problems Troubleshooting

So you reviewed everything above, and you’re still having some issues using Sidecar as expected.

Please try each step one at a time until you resolve your issue.

Try moving your iPad closer to Mac and try again.

If you are using a VPN service either on your Mac or iPad, try disabling it and then try again.

Restart your iPad and your Mac.

Force restart your iPad. You can do that by pressing and quickly releasing the Volume Up and then Volume down buttons and then press and hold the power button until you see the Apple logo.

Turn off Handoff on both devices and turn it back on. Here is how:

Reset Network Settings on your iPad. Please note that this will erase your network settings such as your Wi-Fi passwords. Here is how:

Tap Reset Network Settings

On your Mac, turn off Wi-Fi and wait a few seconds and then turn it back on.

Sing out of your iCloud account and then sign back in.

See also: macOS: “WiFi: No Hardware Installed Error”, Fix

Common Error Messages: Unable to Connect to “X’s iPad. The iCloud account does not use two-factor authentication.

As the error message implies, you need to turn on two-factor authentication in Settings. Here is how:

Sidecar works but Apple Pencil does not

Is your Apple Pencil unresponsive? it is possible that your Apple Pencil is not being recognized when using it with Sidecar. We wrote an article on troubleshooting Apple Pencil. Please read that.

Unable to play videos in the TV app on your Mac when you’re using the Sidecar feature

Quit the TV app and reopen it again.

Poor colors when using Sidecar

Try turning off True Tone on your Mac. Here is how:

Uncheck the True Tone checkbox.

iPad does not show up in the ‌AirPlay‌ list or there is no Sidecar setting

Make sure that your iPad and your Mac devices are compatible with the Sidebar feature. See the list above.

The device Timed Out.

If you are having issues, you may want to contact Apple.

Zoom Will (Finally) Roll Out End

Everyone’s favorite video meeting program, Zoom, announced today that it plans to roll out end-to-end encryption across all plans and users, including those on the free tier. It will be available by July.

The news is a very welcome 180 from Zoom’s previous claims  (around two weeks ago) that it would not add the security precautions to its free users. What happened in between? A backlash from civil rights groups and concerned users.

Zoom’s Record on Security

If you first heard of the video conferencing app Zoom in March due to the rapidly instituted pandemic lockdowns, you’re not alone. Zoom’s daily active users sky-rocketed from 10 million to well over 200 million within just three months.

Ballooning twenty times larger is a tough scaling problem for anyone, and the fact that security concerns resulted from fielding untold millions of private conversations shouldn’t come as a surprise.

Zoom debuted a 90-day plan to bolster security in late April, including an updated Zoom 5.0 software version that came with better encryption, more privacy controls, and a waiting room feature to ensure party-crashers couldn’t just show up without approval.

But all those changes came after a host of articles highlighting Zoom’s security issues — like this lengthy but well-sourced callout article on Medium from earlier in April. Now, a similar security problem and the subsequent backlash has spurred another upgrade today.

Zoom Encrypting Free Calls

Zoom CEO Eric Yuan kicked off the new conversation on June 2, with his statement that Zoom wouldn’t bother encrypting the data from free users’ conferences, despite rolling out end-to-end encryption to paying users as a part of its 90-day security plan.

His reasoning: Zoom needed to be able to cooperate with law enforcement.

“We want to give [end-to-end encryption] to at least the enterprise customer or business customer. Free users, for sure, we don’t want to give that,” Yuan told analysts in a conference call. “Because we also want to work together, say, with FBI, with local law enforcement in case some people use Zoom for the (sic) bad purpose, right?”

One potential response here is that bad actors might still have the money to pay for a plan. But a better one is to argue that everyone deserves basic security even if they can’t pay a premium for it.

That seems to be the tack taken by many of the activists and encryption experts that Zoom consulted with as well, given Zoom’s dramatic about-face on the topic.

Is Zoom Safe Now?

Zoom will definitely be a more attractive free video conferencing choice once the end-to-end encryption is in place for all users.

Still, if the back-and-forth on Zoom’s security has left you a little leery, we can’t blame you. Even with the July update, meetings’ hosts will have to manually turn on the end-to-end encryption option, so it is not a guarantee that you’ll be protected when you’re not the host yourself.

If you’re hunting for alternative options, look no further than our list of the top ten communication apps available to you.

And if you’re willing to pay for the benefit of some iron-clad security, we also have a roundup of the best VoIP services for businesses.

The bottom line here: Zoom made the right call in expanding its encryption protocols to all.

The video app shouldn’t be blamed for its growing pains. But the fact that the company needed to be repeatedly pushed to action by public backlashes is not really a good look.

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