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Few things feel as bad as the sinking sense of panic you get when your computer won’t start. It often happens at the worst possible times, too, like when you’re facing a deadline for class or work. If your Mac won’t start up, don’t freak out. 

There are several things you can try that can help resolve the problem. Try every method available before you give up on your Mac–chances are, one of these will help. 

Table of Contents

7 Troubleshooting Tips When Your Mac Won’t Start

If you can’t get your Mac to boot, try one or more of these steps.

1. Connect the Power

Many times, a Mac that’s low on power will refuse to boot. If it does, it might run slowly. 

The first step you should take is to connect the power to your machine. This serves two purposes. First, it ensures the computer is plugged in. While it may seem obvious, it’s something many people overlook. Second, the steady flow of power is sometimes all it takes to get your Mac to boot. If it still doesn’t, allow the battery to charge for a few minutes and then try starting it once more. 

2. Swap Power Cables

If your Mac is devoid of power, the problem might not lie with your battery but with your power cable. Try a spare cable if you have one laying around. If your cable uses the optional length extender, remove that section and plug in the Mac.

The goal is to narrow down the potential areas where there might be a short or break in the power cord. You should also remove any peripheral accessories like printers or USB connections when you boot. 

3. Power Cycle & Safe Mode

If your Mac has power but simply won’t start (or doesn’t proceed beyond the Apple logo), try power cycling your laptop. To do this, disconnect the power cable and press and hold the power button for at least ten seconds. If your Mac is a desktop version, disconnect it from power for at least ten seconds.

This process clears any lingering memory in the RAM and allows you to perform a fresh restart. After ten seconds, boot the computer back up by pressing the power button. A power cycle is one of the easiest troubleshooting steps available to you.

You can also try Safe Mode in macOS by pressing the power button and then holding down the SHIFT key until the Apple logo appears and the login screen appears. Log into your Mac and you should see the Safe Boot text at the top right.

4. Use Apple Diagnostics

If your Mac still won’t start after these initial steps, turn to its built-in diagnostic tool. Press the Power button and then press and hold the D key. Hold these buttons down until a screen prompts you to select your language. 

After you choose a language, Apple Diagnostics will begin running a series of tests that check the hardware in your system. This can take a bit of time to complete, so don’t worry if it isn’t done right away. Once the tests are complete, the screen will display the results.

Depending on the issue, your computer might suggest a fix or give you the option to try the test again. Still, others will provide reference codes that you can look up to glean more details about the problem. If the test returns no issues, then it means your hardware is most likely fine.

5. Boot to Recovery

All Macs have a built-in recovery partition that provides access to tools that can help repair a variety of different problems. This partition can boot independently of the rest of the machine, so even if a virus or something else has rendered the majority of your hard drive useless, Recovery Mode can help.

Press the Power button and then press and hold Command and R. Wait until the Apple logo appears on the screen and then release the keys. The machine will continue to boot until a macOS Utilities menu appears. 

If this doesn’t work, you can also try Internet Recovery Mode, which you can access by pressing and holding the Option + Command + R keys right after pressing the Power button.

If all else fails, you can use this menu to restore your Mac to a previous version from a Time Machine backup.

6. Reset the SMC

The SMC, or System Management Controller, controls many of your Mac’s functions, including its ability to wake up when you open the lid. Resetting the SMC is a powerful tool that can correct a number of different problems. There are several different ways to do this, depending on the type of Mac you have. 

If you have a desktop Mac, unplug the power cord and wait for 15 seconds. After this, plug the cable back in and wait another five seconds, then restart your Mac. This simple process will reset the SMC.

If you have a 2023 Macbook Pro, you will need to press a series of keys at the same time. First, press and hold the Right Shift key, then the Left Option (Alt) key, and then the Left Control key for roughly seven seconds. While these keys are pressed, hold down the power button for the same length of time. 

After you do this, release the keys and restart the computer. 

For other types of Macbooks, press and hold the left Shift, Control, and Option keys, as well as the power button, for roughly ten seconds. After you release the keys, restart your Mac. 

7. Reinstall macOS

However, if your data is corrupt, you may lose access to it regardless. The best option is to perform routine backups through Time Machine to ensure your information is protected no matter the situation.

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Screenshot Not Working On Mac? 10 Troubleshooting Tips

The Mac’s Screenshot app provides multiple ways to grab screenshots quickly and easily. But despite being integrated into macOS, it can occasionally cease to function correctly. 

For instance, the Screenshot app may refuse to show up, and its keyboard shortcuts might also not respond. Or, it could appear to take screenshots but fail to save them.

Table of Contents

Bugs and glitches, insufficient permissions, and conflicting settings are some of the things that may lead to screenshots not working on the Mac. When that happens, the list of fixes below should help you sort things out.

1. Restart Your Mac

If you were taking screenshots on your Mac without any trouble just a moment ago, you’re probably dealing with a minor glitch in the Screenshot app. The best way to fix that is to restart the Mac. Do that now before moving on with the rest of the fixes.

2. Update Your Mac

If you’re using an early iteration of a major macOS release (say macOS Big Sur), it’s a good idea to apply any pending system software updates. Doing so resolves known bugs that interfere with system-related functionalities—such as the Screenshot app—from working correctly on the Mac.

1. Open the Apple menu and select System Preferences.

2. Select Software Update.

3. Select Update Now to install any pending updates.

Beta versions of macOS can also cause problems on the Mac. Make sure to update it to the latest beta release or downgrade to the stable channel if none of the fixes below work.

3. Restrictions May Play a Factor

Some programs and websites—such as Apple TV and Netflix—prohibit you from taking screenshots. That happens due to complications with copyrighted content. If your screenshots appear blank with nothing in them, that’s probably the reason why.

4. Check Screenshot Keyboard Shortcuts

If you have trouble using the Screenshot app’s keyboard shortcuts, you must review them for inactive or incorrect key combinations.

1. Open the Apple menu and select System Preferences.

2. Select Keyboard.

3. Switch to the Shortcuts tab.

4. Select Screenshots.

5. Double-check the keyboard shortcuts and activate or modify them as needed.

5. Set Screenshot Save Location

By default, the Mac saves screenshots to the desktop. However, if you can’t find your screenshots after taking them, you might have specified a different location previously. You should double-check that. 

2. Select Options on the floating toolbar.

3. You should see the current save location under Save to. You can pick an alternative destination from the list or choose another directory using the Other Location option.

6. Modify Save Location Permissions

If your screenshots still don’t appear on the desktop or the chosen save destination, you must check the directory’s read and write permissions.

2. Select Get Info.

3. Expand the Sharing & Permissions section.

4. Make sure to select Read & Write next to your Mac account name.

5. Additionally, make sure to uncheck the box next to Locked under the General section.

6. Close the Info pane.

If you had to make modifications in steps 4 or 5, your screenshots should save correctly going forward.

7. Check Third-Party Cloud Storage Services

Do your screenshots disappear from the desktop as soon as you take them? If you have a third-party cloud storage service installed on your Mac, it’s probably automatically moving them to its sync folder. Here’s how to stop that on OneDrive and Dropbox:

Disable Screenshot Backups in OneDrive

1. Select the OneDrive icon on the Mac’s menu bar.

3. Under the Preferences tab, uncheck the box next to Save screenshots to OneDrive.

Disable Screenshot Backups in Dropbox

1. Select the Dropbox icon on the Mac’s menu bar.

2. Select your profile portrait and choose Preferences.

3. Switch to the Backups tab. Then, uncheck the box next to Share screenshots and screen recordings using Dropbox.

8. Launch Your Mac in Safe Mode

Booting your Mac into Safe Mode often helps resolve system-related flaws that crop up randomly. If you continue to experience issues with the Screenshot app, you should do that now. 

Depending on whether your Mac has an Intel or an Apple Silicon chipset, you need to follow one of slightly two different procedures to get into Safe Mode.

Macs With Intel Chips

1. Turn off your Mac.

2. Wait for 10 seconds. Then, hold down the Shift key and turn on your Mac.

3. Release the Shift key once you see the Apple logo.

Macs With Apple Silicon Chips

1. Turn off your Mac.

2. Wait for 30 seconds. Then, press and hold the Power button until you get to the screen with the startup disks.

3. Select the macOS startup disk. 

4. Hold down the Shift key and select Continue in Safe Mode.

5. Release the Shift key.

Once your Mac boots into Safe Mode, try taking a screenshot. If that works, reboot your Mac normally and take another screenshot. In most cases, both the Screenshot app and its shortcuts should start to work again as usual.

9. Scan for Malware on Your Mac

You might’ve heard about Macs being insusceptible to malware, but that’s not necessarily true. Malicious programs can hijack macOS functionalities and shortcuts, so you must rule that out if the Screenshot app still causes trouble. 

Malwarebytes is a dedicated malware remover that can help you with that. Use it to perform a scan and check if it detects anything dangerous on your Mac.

10. Reset Your Mac’s NVRAM

The NVRAM (non-volatile random-access memory) on the Mac holds tiny amounts of miscellaneous data that can go obsolete and impede various functions in macOS. Hence, resetting it may fix the Screenshot app. You can, however, only do that on Macs with Intel chipsets.

1. Turn off your Mac and wait for 10 seconds.

2. Reboot your Mac but hold down the Option, Command, P, and R keys together at the same time. 

3. Release the keys after your Mac plays the startup chime for the second time. If your Mac has an Apple T2 Security Chip, release the keys once the Apple logo shows up and disappears twice. 

That should reset the NVRAM. For comprehensive step-by-step instructions, check out this post about resetting the NVRAM on your Mac.

You Can Take Screenshots Now

Screenshot-related problems on the Mac are typically easy to resolve, and the fixes above hopefully helped you with that. If a specific issue crops up repeatedly, the best way to rectify that is to install any new system software updates on the Mac as soon as they become available. You can also clear the Mac’s system cache and see if that makes a difference.

Iphone Touch Screen Not Working? 8 Troubleshooting Tips

Although fairly rare, it’s possible for an iPhone’s touch screen to stop working or become unresponsive. Usually, the problem occurs when the iPhone has been dropped or smashed.

However, various software bugs and glitches or faulty apps could also lead to frozen iPhone screens. Additionally, sometimes a screen protector could also hinder your touch and display of the iPhone. But we found several workarounds to fix the problem.

Let’s get started!

Note: The below methods apply to all models of iPhone.

1. Uninstall problem apps

If you’ve noticed that your iPhone’s screen becomes unresponsive while using a particular app, that app might be the cause of the issue. Buggy apps can also be the reason for your iPhone screen not responding to touch. What you can do here is try uninstalling and reinstalling the app.

If your iPhone screen refuses to read touch inputs and stops working when you’re using a particular app, the app is most likely at fault. To fix this, go to the homescreen and try restarting your iPhone.

If that doesn’t help, uninstall and reinstall the app. Here’s how:

Press and hold the app icon on the home screen.

Tap Remove App.

Next, tap Delete App.

Now, open the App Store.

Search for the app’s name. Download the app back onto your iPhone and see if it causes any further problems.

If your iPhone’s touch screen responds well without the app, you’ve probably found your culprit. You can try contacting the app’s developers and report your troubles so they can work out a fix. 

If the problem persists, move on to the next solution.

2. Force restart your iPhone

Now, restart your device. You may wonder how you will turn off your iPhone when the touch screen isn’t working. Well, there’s a way to reboot your iPhone even without using the touchscreen. 

To do so,

On iPhone 8 or newer:

Quickly press and release the Volume Up button.

Then quickly press and release the Volume Down button.

On iPhone 7 and 7 Plus: Press and hold either the Volume Up/Volume Down button along with the power button until you see the Apple logo.

On iPhone 6S or earlier: Press and hold the Power button and Home button simultaneously until the Apple logo appears on the screen.

This method fixes the unresponsive touch screen issue and also other issues like blur iPhone corner.

3. Clean your iPhone

Even though the iPhone 7 and later models are water-resistant, they have a limit. Any liquid on the iPhone’s display or your finger can hinder your touch inputs with the screen, making it unresponsive. Clean off any liquid or debris that may be on your iPhone with a dry cloth.

If your iPhone was submerged in a pool or fell in a liquid, turn off your iPhone first. Let it dry completely, and then turn it on. If you feel the liquid has entered your iPhone’s speakers and microphone, read our guide on how to eject liquid from your iPhone.

Note: Never plug a wet iPhone (or any device) into a charger, computer, or external power source.

Sometimes, software updates can help fix the bugs or glitches of the existing software version. Try updating your iPhone by connecting it to a Mac or PC which you normally use.

This guide on updating should help you to get along with the process. Moreover, if that doesn’t work, you can try making a backup and restoring your iPhone through your Mac or PC. In some cases, this helps unresponsive iPhone touch screens.

5. Reset your iPhone

If your iPhone’s screen is completely unusable, head on to the next solution. However, if it’s a little responsive, try to reset your iPhone.

6. Perform DFU

DFU stands for “Device Firmware Upgrade”. If your iPhone’s touch screen still isn’t working after trying DFU mode, you can have some degree of confidence that it’s a hardware-related issue.

DFU removes everything from your device and reinstalls all software again. All of your data will be lost if not backed up to iCloud, pCloud, any other cloud service of your choosing, or an external harddrive. 

Again: make sure you do this only if you have a recent backup or have no essential data on the iPhone that you cannot download from the cloud.

Check out the following guide to know how to put your iPhone in DFU mode.

7. Hardware defect

If none of the above steps work, it’s surely the hardware problem. Consider contacting Apple Support to get the screen replaced. However, the replacement can be a bit costly.

8. Fix it yourself with Self Service Repair

If you’ve narrowed it down to a hardware issue, it may be time to visit Apple Support as we mentioned.

But if you’re keen on getting under the hood yourself, Apple wants to give you the chance.

Apple’s Self Service Repair is here, and you have the option to fix your touch screen issues in your own home. Make sure you do your research and proceed with caution here. 

Who knows, you might find you enjoy fixing things.

Video: How to fix iPhone touch screen not working issue?

These were some of the ways to fix an unresponsive iPhone touch screen. I hope one of the methods listed above was helpful.

Read more:

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Marcus is a freelance tech writer/editor with a focus on succinctly explaining consumer devices and their software. His previous work has been published on MakeUseOf where he covered everything from iOS to Git and UI design.

7 Tips To Get Your Home Service Business To Show Up On Google

For any business, gaining visibility for Google searches in your area requires some strategic effort, but it is especially challenging for businesses that don’t have one pinpointled address. The businesses we’re referring to here are home service businesses. Unlike brick-and-mortar businesses that serve all clients at one physical address, these businesses serve their clients on-site, and as such, have infinite locations. As such, it’s hard for these businesses to build their prominence online.

In this post, we’ll walk through seven strategies that home service businesses can use for gaining exposure in Google local search.

7 Ways Home Service Businesses Can Increase Their Visibility on Google

There are two very important entities that play a role in your visibility on Google: your website and your Google business listing.

1. Create Your Google Business Profile

First and foremost, do you have a Google Business Profile? This is required in order for you to make changes to your Google Business Profile — the official name for your listing on Google. For help with creating your Google Business Profile and account, head to these instructions from our friends at WordStream.

PS: Want to see how your Google Business Profile and other listings look online? Try our free business listings grader!

2. List Your Business as a Service-Area Business

Home service businesses in Google My Business have the ability to represent their business as a purely service-area business (does not serve customers at its business address, but delivers or services its customers at their address — like a refrigerator repair company) or a hybrid business (both serves customers at its business address and delivers to customers elsewhere — like a pool repair company with a retail location).

To list your business as a service-area business, head to your Google My Business account (go to chúng tôi and log in with your credentials), and select the “Info” tab. You’ll then see a space to edit your address and then to “Add a service area.” (Note: If you have multiple locations, go to “Manage locations” and select the location you’d like to manage).

Related: Get tips to optimize local SEO for multiple locations.

3. Optimize Your Google Business Profile

Optimizing your Google My Business profile is, without doubt, the most effective step you can take for your home service business to show up in local searches on Google. This means filling out every section. Many home service businesses make the mistake of only providing their name and zip code, thinking that Google will automatically display their business in search results for that area. This is simply not the case.

Google is reluctant to show empty listings that aren’t useful or trustworthy. They ask for particular information because they have data showing that searchers have looked for that information. So, the more information you give Google, the more questions they can answer from searchers and the more results they can show you in.

Not having a physical address does not impact your ability to fill out all of the sections of your Google business listing. The sections that make up a complete Google My Business profile include:


Contact info


From the business


Questions & Answers



Depending on your category, there may be more sections to fill out such as amenities, bookings, etc. The first four sections are the ones you can and should complete right away. Collecting reviews and creating posts are important, but they are ongoing initiatives that you may or may not be able to get started with right now.

Be sure also to include location-specific keywords in your answers and “From the business section.” Also note that if reviews contain keywords that users are searching, those keywords will be bolded in your profile. This is why it’s important to get as many Google reviews as you can — you never know when someone will add the neighborhood you served in their review.

4. Create Location-Specific Website Pages

The second strategy for showing up in local search results applies to your website — through the creation of location-specific services pages.

These pages operate the same as your “Services” page, but each one is dedicated to a specific subdivision you serve or would like to serve. Populating those pages with useful content specific to that area will help the page to show up in relevant search results for that location, despite not having a physical address there. This is local SEO at its finest.

You may not think that you can populate a whole page for each neighborhood, city, or subdivision, but there’s actually plenty of content you can use here!

Talk about the standards, codes, or requirements for that particular neighborhood or city. (For example, bylaws around fencing or particular shrubs that aren’t allowed). This will help potential customers to see that you’ve done your homework and your services will be up to par.

Describe jobs you’ve done in that area — what was needed, how you provided a solution, and what the end results were.

Post photos of jobs in that area — not just the end result but also the process at each step of the way.

Include testimonials from customers in that area.

With proper consent, invite page visitors to drive by a particular address that displays your work.

With so much useful and pertinent information about one particular area, this one page can rank for a lot of searches your potential customers in that area are performing, helping your business to gain greater online visibility.

5. Run Local Service Ads

6. Use Real & Specific Photos

The second-to-last local search strategy for home service businesses involves both your website and Google listing. When it comes to photos, many business owners upload a picture of their logo to their listing and maybe some pictures of the outside of their building or office. For their website, they’ll use stock images. We strongly discourage this! Here’s how to get on Google’s good side with your photos.

Ditch stock photos! Google incorporates images into local search results (see the Local U Deep Dive about this), so stay ahead of the curve and include images of every service you provide — specific photos labeled with what is being done and where.

When Google wants something from us, they reward us for giving it to them. We saw this with reviews, and now they want photos, so let’s give them more photos!

7. Use Google Search

One final tip, not just for home service businesses but any business, is to use Google to get noticed on Google. Use it to search out your competitors, sponsorship opportunities, groups you can join, spam to be aware of, and more. Also, get familiar with what shows up for searches related to your business and local area. Get a feel for who’s showing up, who you can beat, who you may have to join, and what gaps you can fill.

Help Your Home Service Business Show Up in Local Search

Not having a brick-and-mortar location with a qualified address makes local search visibility tricky, but not impossible. By completing your Google Business listing, creating location-specific website pages, using real images, and monitoring Google itself, you can take care of things on your end while Google evolves its algorithm for home service businesses.

Kristen McCormick

Other posts by Kristen McCormick

Tips On Choosing A Knowledge Base For A Start

Knowledge base software options to consider

A several years ago, knowledge base software wasn’t as accessible and easy to use as it is today. Nowadays, there are many SaaS providers, and these tools are far more sophisticated than before, and optimized to perfectly meet the demands of any line of work. So, if you are a rookie entrepreneur who wants to optimize his business and boost its efficiency, then you should consider implementing a knowledge base.

The following article will serve as a guide, and show you which aspects of knowledge base software you need to consider before getting one. It will also list some of the quality knowledge base tools for beginners and point out their strong points.

What do you need?

Since there are various types of knowledge base software or SaaS providers, you need to go after those that are specifically tailored for your needs. Most of these are CRM or customer relationship management tools, and they also commonly help with communication, availability and task distribution. There are also tools that can help you with patient monitoring, calculating and managing finances, etc.

There are also knowledge base tools to help you create content for teaching, and to help you optimize teaching courses. In other words, think about which part of the process you want to optimize specifically, or if you need a piece of software that can cover various aspects of your business, then go for those who are more versatile and general.

What to look for?

When you are choosing your knowledge base tool, you need to take a couple of aspects into consideration. First, you need to look at all the things that they offer, and look at the price of their packages. One of the problems you might encounter is having a hard time finding the pricing sheet, because not all sites have it immediately displayed, and some probably have negotiable prices or in-app purchases, so there’s no concrete cost. Basically, the price is created after you state what features you need to use.

Another very important feature you need to look out for is the free-trial period. It’s better to test out a tool for free in order to see if you can easily navigate it and that your staff doesn’t need additional training just so they can use it. Find a couple of knowledge base software providers, based on reviews and descriptions, and then begin a free trial. This way you will find a software that is most compatible with the way you do things.

Pricing is another important component, some of the knowledge base tools are better for big companies, so their feature and pricing is created in a way that these types of consumers will find more appealing. If you are a small business owner, then you should find those that have quality and budget friendly packages for 5-7 users or something similar. However, do not focus too much on this feature, because the price ranges might be similar with only minor differences, so prioritize efficiency, since the differences in price are minor.

Cloud-based knowledge base is another feature you should request. If the software is based in the cloud, it means it’s secure and it means that collaborative work will be much easier. With cloud-based software you can all work together and contribute regardless of your location, and with a small workforce this feature is quite essential. It also means you’ll be able to monitor the work process and easily add your own contribution.

Some examples of quality knowledge base software

In order to make your selection a bit easier we have compiled a list of existing knowledge base tools that you can use. These have good reviews and are competent enough to help in any line of work for some general necessities.

Zendesk offers better customer support via improving your customer relationship methods, and they have a lot of features to improve this process. It is a platform that you can easily master and it has been on a constant growth, since more and more apps are joining in and enriching its system. It has a good interactive guide for beginners, which is great for the average user. You can easily set up the theme here, however, it’s navigation that you might find a bit confusing. Your content will exist on Zendesk in form of an article, but before you create an article you must create category and section before it can be uploaded.

This one is great if you need to an online staff training tool. ProProfs offers various features that can help you out with teaching and learning. It is also cloud-based and has good pricing offers, and it can help greatly if you need to make FAQ pages for your site. So, if you hold a lot of webinars, if your work requires a lot of explanation to new cadets or if you outsource a lot and need to give specific instructions, then ProProfs is a perfect choice.

Groove is well optimized and user-friendly knowledge base system, and you can easily upload your articles here. If you are thinking about Zendesk, but you never used this type of software before, then Groove is a far better option for you. It has an easy to understand information structure and your content will be online very quickly.

There you have it, all you need for picking up your first knowledge base tool. Check the pricing and features and check out the examples we have provided. If you need something more specific then you can easily google it and ascertain on your own which tool is the best – just use the instructions from the article.

Ultimate Troubleshooting Guide For Windows 7/8/10 Homegroup Connection Issues

Previously, I wrote an article on how to setup and configure a Windows HomeGroup. It’s a fairly straight-forward process and most people will not have issues getting it to work. However, as with any complicated feature of Windows, things can go wrong!

One of the main problems is that people simply cannot join a Windows computer to a homegroup! Homegroups are different than workgroups because they are supposed to make networking between Windows 7/8/10 computers super simple. Workgroups are what you had to use to share data between Vista and XP computers, though you can join an XP computer to a homegroup also.

Table of Contents

Run the Troubleshooter

It will automatically check all the settings required for the homegroup to function properly and tell you whether there is a problem or not. Usually, it can also try to fix any potential issues.

IPv6 Must Be Enabled

Note that sometimes the registry setting does not get updated even though you enable IPv6 via the GUI interface. So you can check the setting in the registry by going to the following key:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpip6Parameters Connected to Same Network

Though this might sound obvious, you need to make sure the computer is connected to the same network the HomeGroup is on. Only computers on the same subnet will be able to connect to the HomeGroup, so if you have a wireless router, it would only be the computers connected to that router.

You can check if your computers are on the same network by going to the command prompt and typing in IPCONFIG. The first 3 parts of the IP Address should be the same, i.e. 192.168.0.x or 10.0.1.x.

HomeGroup Password

Make sure that the HomeGroup password has not changed. You can check the HomeGroup password on another computer and then use that one to join the HomeGroup.

If you need to, change the HomeGroup password on the computer you are trying to connect to the HomeGroup.


Make sure any third-party firewalls are disabled like Comodo, etc. Sometimes anti-virus programs also come bundled with firewall software like Norton, McAfee Security and Kaspersky. These program can block the connections and prevent you from connecting to a HomeGroup.

Under the Private profile only, make sure to select Turn on file and printer sharing. This should automatically add the rule to the Windows firewall also for the private profile. Also, you want to enable on more setting here, which I mention below.

Turn on Network Discovery

Make sure that the Turn on network discovery radio button is selected. It should be on by default, but if someone changed your settings, this could also cause the problem.

Synchronize Clocks

Go to each computer and make sure that all the clocks are showing the correct time. If the clocks are not synchronized, the HomeGroup feature will not work. If your computer is connected to the Internet, it should automatically pick up the correct time.

The only occasion where it would not is if you are in a domain, then the clocks should be synchronized to the domain controller. You may have to check the time server settings if that is not the case.

Windows 7/8/10 Services

In order for the HomeGroup networking feature to be working, there are certain Windows services that need to be enabled and running. If you used a program to disable services or manually disabled them, it may be causing the problem.

The services that need to be turned on are listed below:

DNS Client

Function Discovery Provider Host

Function Discovery Resource Publication

Peer Networking Grouping

HomeGroup Provider

HomeGroup Listener

SSDP Discovery

UPnP Device Host

Set Network Location to Home

Another reason why you can’t access your HomeGroup is because it only works for home networks where you trust all the computers. If, for some reason, you chose Work, Public, or Domain, then HomeGroups will not work.

Router Supports IPv6

This is pretty much not an issue anymore, but just for the sake of covering all bases, you need to make sure that your router can support IPv6 protocol. If not, Windows 7/8/10 cannot communicate with the other computers using HomeGroup. Any relatively new router will support it, so unless you have a really old router, you should be ok.

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