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Although fairly rare, it’s possible for an iPhone’s touch screen to stop working or become unresponsive. Usually, the problem occurs when the iPhone has been dropped or smashed.
However, various software bugs and glitches or faulty apps could also lead to frozen iPhone screens. Additionally, sometimes a screen protector could also hinder your touch and display of the iPhone. But we found several workarounds to fix the problem.
Let’s get started!
Note: The below methods apply to all models of iPhone.
1. Uninstall problem apps
If you’ve noticed that your iPhone’s screen becomes unresponsive while using a particular app, that app might be the cause of the issue. Buggy apps can also be the reason for your iPhone screen not responding to touch. What you can do here is try uninstalling and reinstalling the app.
If your iPhone screen refuses to read touch inputs and stops working when you’re using a particular app, the app is most likely at fault. To fix this, go to the homescreen and try restarting your iPhone.
If that doesn’t help, uninstall and reinstall the app. Here’s how:
Press and hold the app icon on the home screen.
Tap Remove App.
Next, tap Delete App.
Now, open the App Store.
Search for the app’s name. Download the app back onto your iPhone and see if it causes any further problems.
If your iPhone’s touch screen responds well without the app, you’ve probably found your culprit. You can try contacting the app’s developers and report your troubles so they can work out a fix.
If the problem persists, move on to the next solution.
2. Force restart your iPhone
Now, restart your device. You may wonder how you will turn off your iPhone when the touch screen isn’t working. Well, there’s a way to reboot your iPhone even without using the touchscreen.
To do so,
On iPhone 8 or newer:
Quickly press and release the Volume Up button.
Then quickly press and release the Volume Down button.
On iPhone 7 and 7 Plus: Press and hold either the Volume Up/Volume Down button along with the power button until you see the Apple logo.
On iPhone 6S or earlier: Press and hold the Power button and Home button simultaneously until the Apple logo appears on the screen.
This method fixes the unresponsive touch screen issue and also other issues like blur iPhone corner.
3. Clean your iPhone
Even though the iPhone 7 and later models are water-resistant, they have a limit. Any liquid on the iPhone’s display or your finger can hinder your touch inputs with the screen, making it unresponsive. Clean off any liquid or debris that may be on your iPhone with a dry cloth.
If your iPhone was submerged in a pool or fell in a liquid, turn off your iPhone first. Let it dry completely, and then turn it on. If you feel the liquid has entered your iPhone’s speakers and microphone, read our guide on how to eject liquid from your iPhone.
Note: Never plug a wet iPhone (or any device) into a charger, computer, or external power source.
Sometimes, software updates can help fix the bugs or glitches of the existing software version. Try updating your iPhone by connecting it to a Mac or PC which you normally use.
This guide on updating should help you to get along with the process. Moreover, if that doesn’t work, you can try making a backup and restoring your iPhone through your Mac or PC. In some cases, this helps unresponsive iPhone touch screens.
5. Reset your iPhone
If your iPhone’s screen is completely unusable, head on to the next solution. However, if it’s a little responsive, try to reset your iPhone.
6. Perform DFU
DFU stands for “Device Firmware Upgrade”. If your iPhone’s touch screen still isn’t working after trying DFU mode, you can have some degree of confidence that it’s a hardware-related issue.
DFU removes everything from your device and reinstalls all software again. All of your data will be lost if not backed up to iCloud, pCloud, any other cloud service of your choosing, or an external harddrive.
Again: make sure you do this only if you have a recent backup or have no essential data on the iPhone that you cannot download from the cloud.
Check out the following guide to know how to put your iPhone in DFU mode.
7. Hardware defect
If none of the above steps work, it’s surely the hardware problem. Consider contacting Apple Support to get the screen replaced. However, the replacement can be a bit costly.
8. Fix it yourself with Self Service Repair
If you’ve narrowed it down to a hardware issue, it may be time to visit Apple Support as we mentioned.
But if you’re keen on getting under the hood yourself, Apple wants to give you the chance.
Apple’s Self Service Repair is here, and you have the option to fix your touch screen issues in your own home. Make sure you do your research and proceed with caution here.
Who knows, you might find you enjoy fixing things.
Video: How to fix iPhone touch screen not working issue?
These were some of the ways to fix an unresponsive iPhone touch screen. I hope one of the methods listed above was helpful.
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Author Profile
Marcus
Marcus is a freelance tech writer/editor with a focus on succinctly explaining consumer devices and their software. His previous work has been published on MakeUseOf where he covered everything from iOS to Git and UI design.
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Screenshot Not Working On Mac? 10 Troubleshooting Tips
The Mac’s Screenshot app provides multiple ways to grab screenshots quickly and easily. But despite being integrated into macOS, it can occasionally cease to function correctly.
For instance, the Screenshot app may refuse to show up, and its keyboard shortcuts might also not respond. Or, it could appear to take screenshots but fail to save them.
Table of Contents
Bugs and glitches, insufficient permissions, and conflicting settings are some of the things that may lead to screenshots not working on the Mac. When that happens, the list of fixes below should help you sort things out.
1. Restart Your MacIf you were taking screenshots on your Mac without any trouble just a moment ago, you’re probably dealing with a minor glitch in the Screenshot app. The best way to fix that is to restart the Mac. Do that now before moving on with the rest of the fixes.
2. Update Your MacIf you’re using an early iteration of a major macOS release (say macOS Big Sur), it’s a good idea to apply any pending system software updates. Doing so resolves known bugs that interfere with system-related functionalities—such as the Screenshot app—from working correctly on the Mac.
1. Open the Apple menu and select System Preferences.
2. Select Software Update.
3. Select Update Now to install any pending updates.
Beta versions of macOS can also cause problems on the Mac. Make sure to update it to the latest beta release or downgrade to the stable channel if none of the fixes below work.
3. Restrictions May Play a FactorSome programs and websites—such as Apple TV and Netflix—prohibit you from taking screenshots. That happens due to complications with copyrighted content. If your screenshots appear blank with nothing in them, that’s probably the reason why.
4. Check Screenshot Keyboard ShortcutsIf you have trouble using the Screenshot app’s keyboard shortcuts, you must review them for inactive or incorrect key combinations.
1. Open the Apple menu and select System Preferences.
2. Select Keyboard.
3. Switch to the Shortcuts tab.
4. Select Screenshots.
5. Double-check the keyboard shortcuts and activate or modify them as needed.
5. Set Screenshot Save LocationBy default, the Mac saves screenshots to the desktop. However, if you can’t find your screenshots after taking them, you might have specified a different location previously. You should double-check that.
2. Select Options on the floating toolbar.
3. You should see the current save location under Save to. You can pick an alternative destination from the list or choose another directory using the Other Location option.
6. Modify Save Location PermissionsIf your screenshots still don’t appear on the desktop or the chosen save destination, you must check the directory’s read and write permissions.
2. Select Get Info.
3. Expand the Sharing & Permissions section.
4. Make sure to select Read & Write next to your Mac account name.
5. Additionally, make sure to uncheck the box next to Locked under the General section.
6. Close the Info pane.
If you had to make modifications in steps 4 or 5, your screenshots should save correctly going forward.
7. Check Third-Party Cloud Storage ServicesDo your screenshots disappear from the desktop as soon as you take them? If you have a third-party cloud storage service installed on your Mac, it’s probably automatically moving them to its sync folder. Here’s how to stop that on OneDrive and Dropbox:
Disable Screenshot Backups in OneDrive1. Select the OneDrive icon on the Mac’s menu bar.
3. Under the Preferences tab, uncheck the box next to Save screenshots to OneDrive.
Disable Screenshot Backups in Dropbox1. Select the Dropbox icon on the Mac’s menu bar.
2. Select your profile portrait and choose Preferences.
3. Switch to the Backups tab. Then, uncheck the box next to Share screenshots and screen recordings using Dropbox.
8. Launch Your Mac in Safe ModeBooting your Mac into Safe Mode often helps resolve system-related flaws that crop up randomly. If you continue to experience issues with the Screenshot app, you should do that now.
Depending on whether your Mac has an Intel or an Apple Silicon chipset, you need to follow one of slightly two different procedures to get into Safe Mode.
Macs With Intel Chips1. Turn off your Mac.
2. Wait for 10 seconds. Then, hold down the Shift key and turn on your Mac.
3. Release the Shift key once you see the Apple logo.
Macs With Apple Silicon Chips1. Turn off your Mac.
2. Wait for 30 seconds. Then, press and hold the Power button until you get to the screen with the startup disks.
3. Select the macOS startup disk.
4. Hold down the Shift key and select Continue in Safe Mode.
5. Release the Shift key.
Once your Mac boots into Safe Mode, try taking a screenshot. If that works, reboot your Mac normally and take another screenshot. In most cases, both the Screenshot app and its shortcuts should start to work again as usual.
9. Scan for Malware on Your MacYou might’ve heard about Macs being insusceptible to malware, but that’s not necessarily true. Malicious programs can hijack macOS functionalities and shortcuts, so you must rule that out if the Screenshot app still causes trouble.
Malwarebytes is a dedicated malware remover that can help you with that. Use it to perform a scan and check if it detects anything dangerous on your Mac.
10. Reset Your Mac’s NVRAMThe NVRAM (non-volatile random-access memory) on the Mac holds tiny amounts of miscellaneous data that can go obsolete and impede various functions in macOS. Hence, resetting it may fix the Screenshot app. You can, however, only do that on Macs with Intel chipsets.
1. Turn off your Mac and wait for 10 seconds.
2. Reboot your Mac but hold down the Option, Command, P, and R keys together at the same time.
3. Release the keys after your Mac plays the startup chime for the second time. If your Mac has an Apple T2 Security Chip, release the keys once the Apple logo shows up and disappears twice.
That should reset the NVRAM. For comprehensive step-by-step instructions, check out this post about resetting the NVRAM on your Mac.
You Can Take Screenshots NowScreenshot-related problems on the Mac are typically easy to resolve, and the fixes above hopefully helped you with that. If a specific issue crops up repeatedly, the best way to rectify that is to install any new system software updates on the Mac as soon as they become available. You can also clear the Mac’s system cache and see if that makes a difference.
Screen Time Not Working, Fix
Several users have reported that they are unable to use Screen Time properly on their iPhone, iPad, or Mac.
“You’ve reached your limit on Chrome.”
Users have reported the following problems with Screen Time:
App and content restrictions and limits are not working in Screen Time. For example, Screen Time does not limit Safari, Facetime, Facebook, or Chrome.
Users are unable to add or modify limits, restrictions, or settings.
Screen Time reports regarding how you (or your kids) use your device are not accurate. (See also: What Do Grey Bars Mean In Screen Time Reports?)
Parental controls are not working, meaning users are unable to manage a child’s device.
Screen Time won’t turn on, the button is grayed out.
Some users have said that they have begun experiencing this problem after updating their devices.
You can use Screen Time on your iPhone, iPad, iPod touch, or Mac to set screen time limits for yourself or your child. For example, you can block Chrome easily via Screen Time to prevent your child from accessing the Internet.
Are you having this problem too? Are you having trouble getting Screen Time to work? In this article, we explain how you can troubleshoot your problems if Screen Time is not working on your iPhone, iPad, or Mac.
If you forgot your Screen Time password, you can reset it.
1. Check Apple’s system status page
Apple has a special webpage that lets users monitor whether different Apple services are running, currently down, or experiencing issues. This page also details. This means that if you are having Screen Time problems, it could be because of an outage. In other words, it is possible that your device may not be reaching Apple’s Screen Time service.
Here is how you can do this:
Open a web browser and visit the system status page (direct link).
Find Screen Time.
If you spot a red, yellow, or orange dot next to Screen Time, this means that Screen Time is experiencing problems. Meaning it is not working and Apple is aware of the problem, what you can do is to wait. If Screen Time has a green dot, that means that there is no problem and you should try the next tip below.
2. Update everything
Update your device(s). If there is more than one device (e.g., your child’s iPhone or iPad), update all devices. Here is how:
Then, if you are having issues with third-party apps (FaceBook, Youtube, Twitter, Games, Social Media, etc), make sure that you have the latest version of those apps as well. You can update it by going to the App Store on your Mac, iOS, and iPadOS device. The update process may be different for the apps that you have installed outside of the Mac App Store. Some apps may or may not update themselves automatically. But ensure that you are using the latest version of the app. For example, you can also update Chrome on your Mac by following the steps below:
3. Turn off, restart and turn on Screen Time
Try these three steps in this order:
If the steps above do not work, then try these similar steps, if you have a family member like your child:
4. Check the date and time
Please ensure that the date and time on your iPhone, iPad, or Mac are set correctly for your time zone. You may want to turn on the “Set Automatically” option. Here is how you can do this:
This screen will show the date and time. If they are incorrect, correct them and turn on Set Automatically. You can fix it if Set Automatically is grayed out.
If your device could not determine your location, ensure that Location Services is enabled.
If you think Location Services is not working, you can also fix that too.
Back Camera Not Working On Android And Iphone? Try These 8 Fixes
If you are an influencer or social media fanatic, your day probably won’t pass without using the camera. However, sometimes it may disappoint you with frequent crashes or freezing.
Generally, you experience these problems due to software bugs. However, some hardware failures and defects in the camera component can also lead to this issue. If it’s a software issue, you can get rid of such issues by simply restarting or updating the device. Otherwise, hardware issues may require some special attention.
There can be many causes behind your camera not working on your devices. A few most probable causes are mentioned below.
Software Bugs
Camera lenses are blocked
Hardware Damage
A problem within the camera app
The first thing you need to do is inspect your Back Camera. If it has any sort of hardware issue, it can lead to issues with your camera. After ensuring that there is no hardware damage force close all the apps from the background and launch the camera app again. Moreover, you can also remove the phone case if it’s blocking the camera and see if it’s working again.
Your camera app might not work properly due to some bugs. However, by simply restarting the device, it can be solved. When you restart, all the currently running background data will be stopped, forcing the device to start fresh in the memory.
On Android
On iOS
The camera won’t work unless you give the camera permission to run it. The camera app may open, but it will get stuck and ask you to grant permission. You can enable the permission by going to the device’s settings.
On Android
On iOS
The camera will forcibly stop working on its own or display a warning message if your device gets hot when you use the camera for a long time in a hot and humid place while recording at a high resolution like 4K.
The best option to resolve this would be to turn off your device, take off the case, and take it to a cool place like the AC Room or in front of the fan. Therefore, in that case, you have no other choice than to cool down your device before you can use the camera.
Your device’s storage also plays an important role in camera functionality. If you run out of space, the camera can open but won’t be able to take a photo or video. Due to insufficient space, a basic app like a camera also frequently crashes or fails to load.
Therefore, you need at least a few GBs of free storage to handle and run the tasks of your device. You can delete or uninstall the data/files to make a new space.
On Android
On iOS
This is another way to resolve the camera not working if it’s related to software-related issues. When you clear the data, it will reset the camera, which can also fix the issues. Therefore, test it on your device and see if this method might work for you. However, if you are an iPhone user, you can’t clear the data on it.
On Android
Have you tried opening the camera from the third-party apps? If not, you should try it because it can give you an idea of whether it’s the fault of the default camera or the physical camera itself is malfunctioning. You can try the camera apps like Google Camera, VSCO, Open Camera, etc.
However, you should not totally rely on third-party apps. When downloading such camera apps, only install which you have tested or have proven safety records because some of the apps can contain viruses, which can steal your personal information.
As mentioned earlier, your camera may not work due to software bugs. However, if the issue is minor, it could be fixed with a simple reboot or clearing the data, but if it didn’t get fixed with it, you should update your device.
Thus, if the new update is available for your device, you should install it and see if the camera issues are fixed.
On Android
On iOS
This may be the last option you can do on your own to fix the camera issues. When you reset, it will wipe out all of the data. Therefore, you should first make a backup of your important files and then only reset them. There’s a possibility that it could work for you unless your camera has physical issues.
On Android
On iOS
If none of the above methods work, your camera might have hardware damage. For that, you need to visit your official manufacturing repair center. If you are under warranty and the problem didn’t arise from your side, they may exchange or repair it for free, depending on the conditions.
If the warranty is expired, they may take charge based on a problem. Visiting the repair center will also be a good choice because they will inspect your device from hardware and software to troubleshoot the issues.
Mac Won’t Start Up? 7 Troubleshooting Tips
Few things feel as bad as the sinking sense of panic you get when your computer won’t start. It often happens at the worst possible times, too, like when you’re facing a deadline for class or work. If your Mac won’t start up, don’t freak out.
There are several things you can try that can help resolve the problem. Try every method available before you give up on your Mac–chances are, one of these will help.
Table of Contents
7 Troubleshooting Tips When Your Mac Won’t StartIf you can’t get your Mac to boot, try one or more of these steps.
1. Connect the PowerMany times, a Mac that’s low on power will refuse to boot. If it does, it might run slowly.
The first step you should take is to connect the power to your machine. This serves two purposes. First, it ensures the computer is plugged in. While it may seem obvious, it’s something many people overlook. Second, the steady flow of power is sometimes all it takes to get your Mac to boot. If it still doesn’t, allow the battery to charge for a few minutes and then try starting it once more.
2. Swap Power CablesIf your Mac is devoid of power, the problem might not lie with your battery but with your power cable. Try a spare cable if you have one laying around. If your cable uses the optional length extender, remove that section and plug in the Mac.
The goal is to narrow down the potential areas where there might be a short or break in the power cord. You should also remove any peripheral accessories like printers or USB connections when you boot.
3. Power Cycle & Safe ModeIf your Mac has power but simply won’t start (or doesn’t proceed beyond the Apple logo), try power cycling your laptop. To do this, disconnect the power cable and press and hold the power button for at least ten seconds. If your Mac is a desktop version, disconnect it from power for at least ten seconds.
This process clears any lingering memory in the RAM and allows you to perform a fresh restart. After ten seconds, boot the computer back up by pressing the power button. A power cycle is one of the easiest troubleshooting steps available to you.
You can also try Safe Mode in macOS by pressing the power button and then holding down the SHIFT key until the Apple logo appears and the login screen appears. Log into your Mac and you should see the Safe Boot text at the top right.
4. Use Apple DiagnosticsIf your Mac still won’t start after these initial steps, turn to its built-in diagnostic tool. Press the Power button and then press and hold the D key. Hold these buttons down until a screen prompts you to select your language.
After you choose a language, Apple Diagnostics will begin running a series of tests that check the hardware in your system. This can take a bit of time to complete, so don’t worry if it isn’t done right away. Once the tests are complete, the screen will display the results.
Depending on the issue, your computer might suggest a fix or give you the option to try the test again. Still, others will provide reference codes that you can look up to glean more details about the problem. If the test returns no issues, then it means your hardware is most likely fine.
5. Boot to RecoveryAll Macs have a built-in recovery partition that provides access to tools that can help repair a variety of different problems. This partition can boot independently of the rest of the machine, so even if a virus or something else has rendered the majority of your hard drive useless, Recovery Mode can help.
Press the Power button and then press and hold Command and R. Wait until the Apple logo appears on the screen and then release the keys. The machine will continue to boot until a macOS Utilities menu appears.
If this doesn’t work, you can also try Internet Recovery Mode, which you can access by pressing and holding the Option + Command + R keys right after pressing the Power button.
If all else fails, you can use this menu to restore your Mac to a previous version from a Time Machine backup.
6. Reset the SMCThe SMC, or System Management Controller, controls many of your Mac’s functions, including its ability to wake up when you open the lid. Resetting the SMC is a powerful tool that can correct a number of different problems. There are several different ways to do this, depending on the type of Mac you have.
If you have a desktop Mac, unplug the power cord and wait for 15 seconds. After this, plug the cable back in and wait another five seconds, then restart your Mac. This simple process will reset the SMC.
If you have a 2023 Macbook Pro, you will need to press a series of keys at the same time. First, press and hold the Right Shift key, then the Left Option (Alt) key, and then the Left Control key for roughly seven seconds. While these keys are pressed, hold down the power button for the same length of time.
After you do this, release the keys and restart the computer.
For other types of Macbooks, press and hold the left Shift, Control, and Option keys, as well as the power button, for roughly ten seconds. After you release the keys, restart your Mac.
7. Reinstall macOSHowever, if your data is corrupt, you may lose access to it regardless. The best option is to perform routine backups through Time Machine to ensure your information is protected no matter the situation.
Facetime Not Working On Iphone? How To Fix!
FaceTime is one of the most loved audio & video calling apps among Apple users. It also lets you share your screen, watch movies with your friends in real time, and do much more. Although FaceTime is an incredible app, there might be times when you just can’t make or receive FaceTime calls on your iPhone. We know how frustrating it is, we all have been there at some point. But you can put all your worries at rest as we have curated a complete troubleshooting guide with the best ways to fix FaceTime not working issue on iPhone and iPad.
1. Verify If FaceTime Is Available in Your RegionIf you can’t make FaceTime calls on your iPhone or iPad, the first thing you need to know is that FaceTime isn’t available in all countries and region. Also, not all the network carriers support FaceTime. To check if FaceTime works in your region with your network provider, head to Apple’s official wireless network support page.
Notably, FaceTime is not available in UAE, Qatar, and China. If your country doesn’t support FaceTime, you won’t be able to use it on your iPhone or iPad. That being said, you can always use a VPN to bypass these FaceTime restrictions.
2. Check If You’ve Enabled FaceTimeAlternatively, you can open the FaceTime app and hit the Continue button to activate and use it.
When you do it, you might see a “Waiting for Activation” message. Generally, this process should take a minute or two. In some rare cases, you might see a message saying, “Activation Unsuccessful”, “An error occurred during Activation” or a similar message. If FaceTime is not activating on your iPhone, you can head over to the next solution.
3. Use the Right FaceTime SettingsThe next step is to check whether you’ve entered the right contact details to make & receive FaceTime calls on your iPhone. Also, make sure you have got the correct FaceTime contact details for the person you’re calling. To check your FaceTime details, follow the below steps:
3. To remove a number or email address from FaceTime, tap on it and hit the Remove option.
4. Next, in the Caller ID section, check if there’s a tick next to your phone number or email address from which you want to make FaceTime calls.
4. Disable and Re-enable FaceTimeOne of the quickest and easiest ways to fix FaceTime not working on iPhones but working on iPad is to disable and re-enable the FaceTime option. It will fix any minor glitches that might be responsible for FaceTime not connecting on iOS devices.
5. Check the Internet ConnectionWe know FaceTime uses the internet (Wi-Fi or mobile data) to make and receive calls. If you’re stuck with FaceTime not connecting issues, you must check your internet connection.
If you are on a Wi-Fi network:
Toggle the Wi-Fi option on your iPhone
Forget and reconnect to the Wi-Fi network
Restart router
Update iOS
If you are using Mobile Data:
Double-check that you’ve enabled Cellular Data for FaceTime.
Toggle the mobile data option for FaceTime.
Check if you’ve got an active data plan. If the plan/data is exhausted, renew it.
There could be some temporary network issues. Check if your friend or family member who’s on the same network is able to use mobile data. If the concern is mutual, wait for some time, and then retry it.
6. Restart Your iPhoneThis trick might sound old-school, but it is still one of the best ways to fix a buggy app or troubleshoot common iOS problems. So, if your FaceTime app keeps crashing on iPhone 11 or FaceTime shows a black screen on iPhone 12, restart your device. It will remove minor bugs and reinstate RAM to give a clean start to your iPhone.
Turning off iPhone X or later models: Press and hold the side/power button and either of the volume keys until you see the Power-off slider.
Sometimes you might encounter situations where the FaceTime app becomes unresponsive, the iPhone display freezes, and you can’t even reboot your device. In this particular case, you need to force restart your iPhone.
Force Restart iPhone 8 or newer models: Quickly press & release the Volume Up buttons and do the same for the volume down button. Then, press & hold the side/power key until you see the Apple logo.
Force Restart iPhone 7 & 7 Plus: Press and hold the volume down and side/power keys until the Apple logo appears.
Force Restart iPhone 6s or older models: Press & hold the home and side/power buttons until the Apple logo is displayed.
7. Check for FaceTime OutagesTo verify, visit the Apple System Status page. It will show the current status of Apple services, recent outages, and scheduled downtimes. If there’s any issue with a service, it will be marked Yellow. Whereas, the perfectly fine working services will show a green blob. If there are no outages and FaceTime still won’t work on iOS 16, move to the next step.
If you’re wondering why my FaceTime is not working on your iPhone 14 or older models, you need to ensure that you have set the date and time to adjust automatically on your device. We’re saying this because any mismatch between your iPhone’s date & time and the FaceTime server’s date & time can impact network functions like phone calls, iMessage, and FaceTime.
While most people set time zones automatically, it’s a good idea to cross-check the date & time settings on your device. Here’s how to do it:
9. Test Your iPhone’s Camera & MicrophoneIf the FaceTime camera is not working on iPhone 12 Pro or FaceTime audio is not working on iPhone 13 or other models, there might be some issue with your device’s camera or microphone. To test this, simply open the Camera app and record a short video using the front camera. Then, play that video to check if the audio and video are fine. If they aren’t, you should fix Camera app issues to make FaceTime work on your iPhone.
Moving on, many iOS users have reported that they can’t see the other person on FaceTime. If FaceTime is showing only initials to you, ask the other person to check if he has enabled the camera for that FaceTime call.
10. Disable Content RestrictionsIf you can’t see the FaceTime app on your iPhone or FaceTime isn’t available in your iPhone settings, you might have enabled Screen Time restrictions. There can be instances when you’ve disabled FaceTime or Camera from the list of Allowed Apps in Screen Time settings. When you do it, FaceTime might become limited or won’t show on your iPhone at all.
If you haven’t enabled Screen Time, just skip this step.
3. Enter the Screen Time passcode and ensure the FaceTime, SharePlay, and Camera options are turned ON.
11. Check Group FaceTime CompatibilityIf you can make one-on-one FaceTime calls but Group FaceTime isn’t working on your iPhone, the first thing you should do is check the device you’re using. For reference, Apple introduced Group FaceTime calls with iOS 12.1.4 for the following devices:
iPhone 6s or newer models
iPod Touch (7th Gen)
iPad (5th Gen), iPad Pro, iPad Air 2, iPad Mini 4, or later
Mac running macOS Mojave 10.13.4 or later
So, if you’re using an older device or iOS version, Group FaceTime will not work for you. If you have got a compatible device, make sure to update iOS. Don’t forget to cross-check these requisites with all the members of your group call. The problem might be at someone else’s end.
12. Reinstall FaceTime1. From your iPhone’s Home Screen, press & hold the FaceTime app icon.
2. From the quick action menu, tap Remove App.
3. Tap Delete App. Again, choose Delete to confirm your decision.
4. Now, restart your device and download the FaceTime from App Store.
2. If any updates are available, download and install them.
14. Sign out of FaceTime & Sign In AgainIf FaceTime still won’t connect on your iPhone or iPad, you must sign out and then sign in back to FaceTime. Just make sure to use the correct Apple ID and password. Here’s how the entire process goes by:
3. After a few seconds, tap “Use your Apple ID for FaceTime” and enter your credentials to sign in again.
15. Reset Network SettingsYou can reset network settings on your iPhone to fix connection problems liable for FaceTime not working. This process will not affect your iPhone’s data. Rather, it will only wipe off any saved VPN information and Wi-Fi networks & passwords. Make sure to save this information beforehand as you would have to enter that again.
2. Tap Reset.
4. If asked, enter your Screen Time Passcode as well.
5. Tap Reset Network Settings to confirm your decision.
16. Factory Reset Your iPhoneIf you’ve tried everything and still can’t use FaceTime on your iOS devices, it’s time to perform a factory reset. It will fix complex iOS bugs and restore your iPhone settings to their default. We would recommend you keep this FaceTime troubleshooting fix for the last. Try other methods, if nothing helps, you can resort to this trick.
Disclaimer: This process will delete all your iPhone’s data, including photos, videos, contacts, downloaded apps, and more. So, make sure to back up your data before you proceed with the steps to factory reset an iPhone.
2. Choose Erase All Content and Settings.
3. You will see a screen saying Erase This iPhone.
4. To proceed, hit the Continue button. Then, follow the on-screen prompts to complete the process.
Tried everything and still no luck? Something might be wrong with the internal components or your device. In such cases, we recommend heading straight to the nearest Apple service center to get your iPhone diagnosed. Even better, you should make an appointment at Apple’s store Genius Bar to cut down the waiting time.
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