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When you encounter this error, it indicates that the console was unable to verify the license for the game or app – usually occurs when you’re not signed in to Xbox Live.
Error 0x803F7000 when you start a game or appIf when you start a game or app on your Xbox console, and you receive the Error Code 0x803F7000, you can try the recommended solutions below in no particular to resolve the issue on your gaming device.
Restart/Power-cycle your Xbox console
Check Xbox server status
Sign in to Xbox Live with account that purchased the game/app
Set Xbox console as Home Xbox
Contact the game/app publisher
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Restart/Power-cycle your Xbox consoleYou can begin troubleshooting the Error Code 0x803F7000 when you start a game or app on your Xbox console by restarting and/or power-cycling your console and see if that helps fix the error.
To restart your Xbox, do the following:
Press and hold the Xbox button on the controller to launch the Power center.
When the options show, select Restart Console.
Select Restart and wait until your console finishes the reboot.
If restarting didn’t help, you can then try power-cycle.
To manually power-cycle your Xbox console, do the following:
Press and hold the Xbox button on the front of the console for approximately 10 seconds to turn off your console.
Unplug your Xbox from the mains.
Wait at least 30-60 seconds.
Once the time elapses, plug your Xbox back into the power outlet.
Now, press the Xbox button on the console or the Xbox button on your controller to turn your console back on.
In the case you don’t see the green boot-up animation when the console restarts, you can repeat these steps and make sure that you hold the power button until the console completely shuts down.
If after carrying these tasks and the error isn’t fixed, you can try the next solution.
2] Check Xbox server statusThis error could be due to a transient issue at Xbox end or you’re not signed into Xbox Live – so, you can wait a while and check the Xbox Live status at chúng tôi then try again if all services are up and running. However, if you’re signed in and Xbox Live status is all green for all services, but the error in view persists, you can try to resolve possible Xbox Live networking issues that might be triggering the error.
3] Sign in to Xbox Live with account that purchased the game/app
This solution requires you to check and make sure that you’re signed in to Xbox Live using the Xbox account that purchased the game or app on the Xbox console. Additionally, check that you’re connected to Xbox Live.
To test your connection, do the following:
Press the Xbox button to open the guide.
Select Network settings.
Select Test network connection.
Try launching the game or app again once the test completes successfully and confirms that you’re connected. If the error reappears, you can check your NAT type and make sure it’s set to Open – to do this, follow the instructions in the guide on how to fix Your network settings are blocking Party Chat [0x89231806] error.
4] Set Xbox console as Home XboxYou may encounter the issue in view if Xbox Live service is down, as Microsoft will be unable to verify your license for a digitally purchased game or app. In this case, you can fix this issue by setting your Xbox console as your home Xbox – keep in mind that you can designate only one console as your home Xbox.
Do the following:
Press the Xbox button to open the guide.
Select Personalization.
Select My home Xbox.
Now, depending on the current status, select Make this my home Xbox or Remove this as my home Xbox to designate or remove respectively, the console as your home Xbox.
If the issue is still unresolved, try the next solution.
5] Contact the game/app publisherAt this point if nothing has worked so far and the error persists, you can contact the publisher of the game or app in question and see if all is OK at their end. Also, you may contact Xbox Support and see what assistance they can provide in resolving the issue..
Related post: Fix Xbox Error Code 0x80073CF0 on Xbox or Windows PC
How do I fix my Xbox restrictions?You can set content restrictions by age on your Xbox console. Here’s how:
Press the Xbox button to open the guide.
Select Manage family members.
Select the member whose settings you want to update.
Under Access to content, select the desired age-level restriction.
How do you fix Xbox saying do you own this game or app?If you receive error 0x803F8001 Do you own this game or app on Xbox one, then insert the game to verify that you own it. Or else, you should ask the owner to sign in to Xbox Live if you don’t own the game. In addition, also check your Xbox Live Status, restart the game, and reboot your Xbox console which may help you fix the problem.
That’s all! Hope it helps.
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How To Fix Do You Own This Game Or App Xbox Error 0X803F8001
How to Fix Do you own this game or app Xbox error 0x803F8001 Use the solutions to solve the issue and play your games
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Xbox One offers a quality, immersive gaming experience and that is something we can all agree upon.
Nevertheless, there are moments when the console prevents you from running your favorite games and apps. This is exactly the case with error code 0x803f8001 (Do you own this game or app?).
If you already tried inserting the game disc into the console without success, step up your troubleshooting with our tested solutions listed below.
Error 0x803F8001 on Xbox One or “do you own this game or app” can be problematic and prevent you from running games and apps. However, there’s a way to deal with this issue, and today we’ll show you how to do it.
The Xbox One is perhaps the best gaming console the world has come across in ages. And while it offers a quality, immersive gaming experience, there are moments when a few hitches spring up every now and then.
One of these moments involves error code 0x803F8001. This may mean one of three things:
The game disc is not in the console
Game was bought and downloaded by someone else not signed in to the Xbox One console
The game was bought and downloaded but you are not signed in, and/or connected to Xbox Live
In case you’re experiencing Xbox One error code 0x803F8001 or the message “Do you own this game or app”, try the solutions listed below.
Why is my Xbox One saying I don’t own the game?The main reasons why you are getting “do you own the game or app” from Xbox one is that there is a problem with the Xbox Live servers. A small check to see if any issues on the server is all you need to do.
If there is nothing wrong with the Xbox Live servers, check your internet connection. If all it’s in order, then just go and follow the solutions we provided below.
How can I fix Microsoft “do you own this game or app” error message on Xbox One? 1. Reset the console, perform a full power cycle or disconnect your console to reboot completelyPlease note: this process doesn’t erase any of your games nor does it erase your data.
How to restart your Xbox One console
If you cannot access the guide or if the Xbox One console is frozen, press and hold the Xbox button until it turns off. Once it shuts down, tap the Xbox button again to restart.
How to physically power cycle the Xbox One console
Turn the console off by holding down the Xbox button for about 10 seconds.
Press the Xbox button again (or press the Xbox button on your controller) to turn the Xbox One on. If the green boot-up animation doesn’t display when you restart the console, repeat both steps. Ensure you hold down the Xbox power button until it shuts down completely.
Note: If your console is in Instant-On power mode, these steps will shut it off completely as the Instant-On mode is disabled until you restart the console.
How to disconnect and reconnect Xbox One console power cable
Press Xbox button to turn off the console.
Wait 10 seconds until it completely shuts down.
Unplug the power cable. Then, wait for about 10 seconds as this resets the console’s power supply.
Plug the console power cable back.
Press the Xbox button to turn on console.
2. Check Xbox Live service statusIf you see any alerts when you check the Xbox Live service status, wait until the service is back up and running and then try again.
3. Designate an Xbox One console as your home boxExpert tip:
Get the person who purchased and downloaded the game to sign into the Xbox One console.
Set the Xbox One as a home console for the person who purchased the game.
How to designate an Xbox One console as your home Xbox
When you first sign in to Xbox One console and save your password, the console becomes your home Xbox.
This allows you to share games and downloadable content you buy from the Store with anyone else who signs in to your Xbox One or share your Xbox Live Gold subscription with anyone else who signs in to your home console.
You can even share games downloaded as part of a subscription, play games as you travel, or even play while offline (Take note you’ll need to set it as your home Xbox before going offline).
Note: If you sign in on different consoles, designate the console you use frequently to be your home Xbox. You can only designate one console as your home Xbox.
Follow these steps to designate Xbox One console as your home Xbox:
4. Insert the game disc into your consoleIn some instances, the simplest solution is the best, and many users reported that they fixed the 0x803F8001 error simply by inserting their game disc to the console.
This is a decent workaround if you have the game disc, but if you don’t, you might want to try some other solution.
5. Make sure you’re signed in to Xbox LiveIf you’re getting error 0x803F8001, perhaps the issue is that you aren’t signed in to your Xbox Live account.
If you’re trying to run applications or games from Microsoft Store, you need to be signed in to Xbox Live, or else you’ll encounter this error message.
So double-check if you’re signed in properly and try to run the application again.
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Game Pass Not Launching Games On Xbox Or Pc
Game Pass is a service from Microsoft that offers games at a discount, few games are available on the same day, and many games are free. If you have bought the game pass subscription but cannot launch the games on Xbox or PC, this post will help you fix the problem.
Game Pass not launching games on Xbox or PCGame Pass games can be launched through the Xbox App on PC and directly on Xbox. So on a PC, it eventually comes to the Xbox App, while on the Xbox console, you will have to work through the console settings, including resetting it.
On Windows PC
Update Game
Update the Xbox App
Reconnect with the Microsoft account
Reset or Repair Xbox App
Restart Gaming Service
You will need an admin account to execute some of these suggestions.
On Xbox
Power cycle
Offline Update
Check Xbox server status
Clear Cache
Reinstall the game
On Xbox, ensure to use the primary account or the first account used to sign in.
On Windows PC 1] Update Game 2] Update the Xbox AppIf it is happening for most games, you will need to check if an update is available for the Xbox App. It is possible that something has changed on the app level, and it cannot validate the account with the Game Pass. You can update the app in the same way as mentioned above.
3] Reconnect with the Microsoft accountGame Pass is connected with a Microsoft account. If you are sure that you are using the same account with the Xbox App, then reconnectning the account with Xbox App might help. It will revalidate everything, and if there is anything around that is causing the problem, it will be able to fix it.
It will expand the menu and show multiple options.
Follow the same method and sign in.
If you wish to switch the account, you will have the option.
Check if you can launch the Game Pass games.
4] Reset or Repair Xbox App 5] Restart Gaming ServiceOpen the Run prompt, type chúng tôi and press the Enter key. It will open the Services window. Search for any service that is related to Xbox. The list will include Xbox Accessory Management Service, Xbox Live Auth Manager, Xbox Live Game Save, and Xbox Live Networking Service. Start or Restart the services based on the status.
On Xbox 1] Power cycle your Xbox consoleWhen you turn off the console, it simply goes to standby. To completely shut it down and restart. You will have to power cycle it. To manually power cycle your Xbox console, do the following:
To turn off your Xbox console, press and hold the Xbox button on the front of the console for approximately 10 seconds. Then, unplug your Xbox from the power outlet and wait at least 30-60 seconds. Finally, plug your Xbox back into the power outlet. Now, turn your console back on by pressing the Xbox button on the console or controller.
Note: When you do so, It will deactivate instant-on mode. To re-enable instant-on mode, or the ability to turn on your console by saying “Xbox on,” you must restart the console.
2] Check Xbox server statusSome games check for the internet connection when they launch. If the internet is stable, but the Xbox Service is down, then the games may not launch. Go to Xbox Live status and make sure all services are green to check the status.
3] Clear CacheTo clear the cache on your console, press the Xbox button on your controller. Then navigate to your Settings menu. Select Devices and Connections and then select the Blu-Ray option. Choose the Persistent Storage option. Finally, select Clear.
4] Reinstall the gameIf the above methods don’t work, you can try to uninstall and then install the game again. If there was some issue with the game’s download, which led to the corruption of files in the game, then it can help fix it.
If none of these work, you can also choose to reset your Xbox console and make sure to select the Reset and keep my games & apps option. Once you are back, make sure to check if it is working.
I hope the post was easy to follow, and you were able to resolve the issue with Game Pass not launching games on Xbox or PC.
Why is my Game Pass ultimate not working?If the games from Game Pass ultimate are not working, ensure you have an active subscription and the games are compatible on your PC. While the service allows you to download the game, the PC should have enough power to run it.
Can you still play Game Pass games after they are removed?After a game is removed from the Xbox Game Pass library, you will no longer be able to play it, even if it is downloaded to your console or installed on your PC.
Questions To Ask When You’re Trying To Decide On A New App Or Service
You’re probably familiar with the registration box that often pops up when you launch a new app or try a new service online—it seems like you can’t give anything a go without providing an email address, and sometimes more. And to make matters worse, you’re usually required to agree to a dense terms and conditions statement, which—let’s be honest—you probably don’t even read.
So you’ll need to know which apps, sites, and services are safe to subscribe to, and which are best avoided. To help you navigate those choppy privacy waters, we’ve put together a straightforward checklist that will give you a much better idea about whether that new sign-up is really worth it.
What are you being asked for?The more details and data you’re asked for up front, the more wary you should be. You can always unsubscribe from an email list or block spam messages, but it’s harder to limit the use of data like your postal address or your phone number.
Taking the option to sign in with Facebook or Google might be more convenient than tapping out a new username and specifying your email address, but it also makes it easier for third parties to connect the dots between information they’ve got on you.
What permissions does the app want?It might not be possible to do before you give away your email address or register for an account, but it’s always worth checking what permissions an app is requesting. Does it want to look through your photos? Is it asking for access to the microphone on your smartphone? Are these requests justified?
From Android Settings, you can tap Apps & notifications, then the name of an app to see what it’s asked for. On iOS, open Settings, then tap Privacy to see which app has access to what. On Windows, choose Privacy from Settings, and on macOS, select Security & Privacy, then Privacy from System Preferences.
Just because an app has a range of permissions doesn’t necessarily mean it’s using them nefariously, but it’s something else to take into account when deciding whether or not you want to do business with an app.
What else have the developers done?Boy, Google sure does make a lot of stuff. David Nield
Looking at the developer’s other apps can help you work out whether something is trustworthy or not. You can, for example, just tap on a developer or studio name in the Android or iOS app stores to see what they’ve done (for example, check out all of Facebook’s apps on Android).
Doing so should at least tell you whether the app’s creator has a pedigree in developing apps or games, or whether they have sprung up from nowhere and are likely to disappear just as quickly.
A simple internet search will help, too, giving you information about where a developer is based, what its reasons are for releasing apps and services, and more. If you struggle to find anything or what you find is somewhat suspect, that’s another reason to be on your guard.
Still, just because a developer or studio is new, it doesn’t mean they’re necessarily looking to scam you or are more likely to violate your privacy. After all, so many established companies have been involved in data breach scandals.
Who else is using it?Yes, reviews can be faked and should not be the only reason you choose something, but you should still make sure you check them out. Opinions and testimonies from other users will show you whether people are having a good experience with a platform and help you understand if it has been tested by independent tech reviewers.
If you read enough, you’ll get a more general and accurate idea of the pros and cons of the app you’re looking at. The rule is: the more you read, the less likely you’ll fall for bot-written reviews.
Even the best apps start out with no users, so don’t be too harsh here—you might have discovered a hidden gem. Also keep in mind the most popular apps aren’t always the safest. It’s not an exact science, but checking user reviews just might flag something that helps you avoid a dud.
How is the app or service making money?If you’re not paying up front for an app, site, or service, ask yourself how it’s making money. Perhaps by farming off your personal details to the highest bidder? Or hosting invasive ad networks? Is there a premium access level?
That’s not to say you should never install a free app—just be cautious if you can’t see how it’s making money. Vigilance is particularly important if the app in question will be doing something like managing some of your most sensitive information, scanning your inbox, or handling your connection to the web.
What does the privacy policy say?Wow, even photos of privacy policies are boring. David Nield
Ah, the privacy policy. Those terms and conditions we all skip through and accept just to get on with playing the latest game or testing the latest viral app. If you really want to know how an app operates, look at its privacy policy—especially the details on what data it’s collecting and how it uses it.
Even if you choose to be responsible and actually read privacy policies, keep in mind that—as with any legal contract—they can be hard to read and full of complicated language. They may also be broad and vague, which makes it hard to understand exactly what’s happening to your data.
Sometimes you come across excellent privacy policies, though, which should bolster your trust in an app. Look for what organizations like the Electronic Frontier Foundation are saying about an app’s privacy policies. Another useful resource is the browser add-on Terms of Service; Didn’t Read, which classifies the terms and conditions of different platforms from very good (class A) to very bad (class E). And if a policy gives you any reason to pause, it might be worth backing away.
Are you getting something of value in return?Don’t be lazy when it comes to registering with new apps or services—the fewer you’re connected to, the better, from both a privacy and security standpoint. If there’s something you really, really want to sign up for, it might be worth waiting a day or a week before taking the plunge, just to be sure you actually need it in your life.
After all, is your life going to be significantly improved by seeing what you’re going to look like in 40 years? Do you absolutely have to know which celebrity you resemble most? Are you getting access to a new and different service that you don’t already have in another app?
While the benefits of a free Gmail account or a free Instagram account are clear in terms of being able to keep in touch with the world at large, the value of other websites and apps isn’t always clear-cut, so tread carefully.
Fix Xbox Achievements And Challenges Issues On Console
PC users can stop Xbox Achievement Notifications on Windows 11 or Windows 10 system. Gamers can track Achievements on Xbox One for any game and can fix Xbox Achievements not showing on screen. In this post, we explore the most suitable solutions to Xbox Achievements and Challenges issues on Console.
If you don’t complete a challenge within the given timeframe, you won’t receive a reward. Challenges must be completed within a set amount of time, unlike achievements. The description of the challenge will have more details and you have weeks, months, or just hours to complete the challenge.
On the other hand, completed achievements will be processed in the order that it was sent to the Xbox service, and it might take some time to be confirmed. Achievements that are pending confirmation from the Xbox network are listed as Done! Unlocking.
Fix Xbox Achievements and Challenges issues on ConsoleAfter you complete achievements and challenges on your Xbox console, you can claim rewards and raise your gamerscore. But, make sure that you read the description for the achievement or challenge carefully as you may have to unlock a combination of achievements or challenges to unlock your rewards.
To successfully unlock achievements and challenges, the following conditions must be true:
You’ve completed all the required elements to unlock the achievement.
Your console can’t be offline and must be connected to the Xbox network to complete challenges and unlock achievements.
However, if you don’t see the “toast” icon or the achievement isn’t listed for you and you have fulfilled the requirements to complete the achievement or challenge, you can try the suggestions below in no particular order to resolve the Xbox Achievements and Challenges issues on your console.
Restart console
Check your Achievement progress on your console
Check Xbox service status
Make sure you’re connected to the Xbox Network
Check your Achievement progress online
Contact Xbox Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Restart consoleYou can begin troubleshooting to fix the Xbox Achievements and Challenges issues on your console by simply restarting your console – this action ensures that any achievements awaiting synchronization on the console are re-sent to the Xbox network.
To restart your console, do the following:
Press and hold the Xbox button on the controller to launch the Power center.
When the options show, select Restart Console.
Select Restart and wait until your console finishes the reboot.
Once you’ve restarted your console, allow up to 72 hours for the synchronization to take place. If the issue is unresolved, proceed with the next solution.
2] Check your Achievement progress on your consoleThe Xbox service must validate your achievement first, which might cause a short delay and you may not see a notification or an updated gamerscore immediately after you unlock an achievement. In this case, you can verify that the Achievement is updated locally on your Xbox console if your gamerscore isn’t updated online. After your gamerscore has updated on your console, you can verify that the changes have synchronized to the Xbox network.
To see your achievements on your console, do the following:
Press the Xbox button to open the guide.
Select the game in which you unlocked the achievement, and then view the unlocked achievements list.
If the Achievements isn’t showing for you but you completed the requirements to unlock the achievement on your console, then it’s likely the Achievements hasn’t synchronized with the Xbox network; in this case, allow up to 72 hours for this synchronization to take place. But afterwards, the issue persists, you can try the next solution.
3] Check Xbox service statusThis error could be due to a transient issue at Xbox end – so, you can wait a while and check the Xbox Live status at chúng tôi then try again if all services are up and running. However, if the Xbox Live status is all green for all services, but the issue in view persists, you can try the suggestions in the guide DNS isn’t resolving Xbox server names to fix possible issue that can prevent Xbox Live connection when the Xbox console can’t resolve a valid DNS address to connect to the internet.
If this isn’t the case for you, but the issue is still unresolved, try the next solution.
4] Make sure you’re connected to the Xbox NetworkYou won’t receive related notices or rewards until you connect to the Xbox network if you have completed an achievement or challenge while offline. And, if a completed achievement hasn’t appeared online after 72 hours, your console might not be connected to the Xbox network. To rule out this possibility, do the following:
Connect your console to your internet device (router, modem).
Next, press the Xbox button to open the guide.
Verify that your console is connected to the network. If necessary, select Test network connection to get a diagnostic.
After connecting to the network, try unlocking the achievement again. If the issue persists, you will have to troubleshoot your Xbox network connection.
5] Check your Achievement progress onlineYou can check the progress of your achievement online to verify that your console has synchronized with the network.
To check your Achievement progress online, do the following:
Select your profile icon in the upper-right corner.
Select the title of the achievement that you’re trying to unlock.
If the achievement appears under Achievements, it’s already unlocked. On the other hand, if the achievement appears under Locked Achievements, either the achievement was not successfully unlocked, or the console hasn’t synchronized with the Xbox network. In this case, allow up to 72 hours for the sync to take place. Afterwards, you can try unlocking the achievement again and if the issue is still unresolved, try the next solution.
6] Contact Xbox SupportIf you have exhausted all the suggestions provided in this post, but the issue is still unresolved, you can contact Xbox Support and see if they can be of any useful assistance.
Hope this helps!
Why isn’t my Xbox achievements working?If Xbox achievements isn’t working on your console, it’s most likely due to network connectivity issues preventing synchronization. Allow up to 72 hours for this synchronization to take place. If it hasn’t appeared after 72 hours, try unlocking the achievement again.
How do you fix achievements not unlocking?To fix Xbox One Achievements not unlocking on your gaming device, do the following:
Remove your account from your console.
Restart your console by pressing the Menu button on your controller and select Settings.
Select Power and start up and lastly restart now.
Re-download your account to your console.
How do you resync Xbox achievements?Restarting your console ensures that any achievements awaiting synchronisation on the console are re-sent to the Xbox network. Do the following:
Press and hold the Xbox button in the centre of your Xbox Wireless Controller to open the Power Centre.
Select Restart console.
Select Restart.
Why am I not getting achievements in Minecraft Xbox?If you’re not getting achievements in Minecraft Xbox, it could be due to a number of reasons, including network connectivity issues on your console. You can try these basic troubleshooting to fix the problem: Restart the game and console. If possible, reattempt the feat that gained you the achievement. Back up your save data and uninstall Minecraft and reinstall it on your console.
How To Fix Ubisoft Connect Error: Unable To Start The Game.
If you are trying to launch a game in Ubisoft Connect but keep getting the following error message: Starting game – Unable to start the game. Please check that your game has been installed correctly. If the problem persists, please contact Ubisoft Support. This article will guide you through several different steps that should solve the problem and allow you to launch games from your Ubisoft Connect library again.
Related: How to play Game Pass games offline.
Although not a lot of people like the Ubisoft Connect app, it is generally considered one of the most reliable gaming clients available, second only to Steam. It’s stable, easy to use and rarely has any problems with game installations, uninstallations and random error messages. That said, there are still a few random launch errors you may have to contend with, though they usually only happen after you have moved or failed to move a game and its files.
How do you fix Starting game – Unable to start the game. Please check that your game has been installed correctly. If the problem persists, please contact Ubisoft Support.
If the problem has been solved open the properties window for the shortcut, change to the compatibility tab and make sure the Run this program as an administrator box is checked. This will save you from having to manually select the option every time you open Ubisoft Connect.
Uninstall your graphics drivers using Display Driver Uninstaller (DDU)
Although “Starting game – Unable to start the game. Please check that your game has been installed correctly. If the problem persists, please contact Ubisoft Support.” isn’t directly a graphics issue, it’s still worth double-checking the problem anyway. The best option is to use DDU Display Driver Uninstaller to remove everything from your computer in a single process.
First, make sure you have downloaded the latest graphics drivers from your computer or graphics card manufacturer’s website (usually the support page). You can find the NVIDIA catalogue here. And the AMD catalogue is here.
Once you have done this, disable your Internet connection and run DDU. Make sure that you enable the tick box next to Remove GeForce Experience when it appears. If you are using AMD graphics remove the Radeon software.
After a system restart, install the driver software and enable your internet connection again. This will ensure that Windows doesn’t try to install a generic driver in the background instead of the official one.
After your drivers have been installed successfully, check to see if you can launch your game without the error appearing. If not there are still three more things to try.
Verify the game files in Ubisoft Connect.
If you are dealing with corrupted game files because of a bad move or installation, you can try verifying the game files to fix the error. This works exceptionally well in the Stream client, so should work just as well in Ubisoft Connect.
First, launch Ubisoft Connect and change to the Games tab.
Here choose the game you are having issues with then select the More options arrow (bottom left icon)
Finally, follow the steps shown and wait for the process to complete. If the game is huge it will take quite a while to complete.
Clear the Ubisoft Connect cache
Alternatively, you can clear the Ubisoft Connect cache. This will clear any damaged or corrupted files from the client.
First, open File Explorer using Win+E and then navigate to the installation directory of Ubisoft Connect. By default it is:
C:Program Files (x86)UbisoftUbisoft Game Launcher
Now enter the cache folder, select everything then delete it all.
Once everything has been deleted, restart your computer and check to see if the problem has been resolved.
Uninstall and reinstall Ubisoft Connect and all your games…
Unfortunately, if nothing so far has worked, you’re going to have to uninstall and reinstall the Ubisoft Connect client and all your games. This will solve the problem with 100% certainty, however, it will require you to re-download all of your games.
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